Inside Sales Associate I

About the Role

The role involves processing orders across multiple channels—phone, email, text, and counter—accurately and promptly. It includes handling payments securely (credit card, check, cash), identifying stock products, recommending comparable alternatives, maintaining margin goals within pricing guidelines, and coordinating with team members to meet service commitments. The employee selects correct processes based on prescribed rules, past practices, or instruction, and seeks guidance on non‑routine issues. Deviations are cleared by a supervisor. Work is performed under close supervision with limited independent judgment and detailed review by senior staff. • Process orders via phone, email, text, and counter accurately and promptly. • Securely handle credit card, check, and cash payments. • Identify stock items and suggest comparable alternatives. • Maintain margin goals within established pricing guidelines. • Coordinate with team members to fulfill service commitments. • Follow prescribed processes and seek supervisor guidance on non‑routine issues. • Perform duties under close supervision with limited independent judgment.

Key Responsibilities

• ▸order processing
• ▸payment handling
• ▸stock identification
• ▸margin management
• ▸team coordination
• ▸process adherence

What You Bring

The position is located in a comfortable indoor area with infrequent unpleasant conditions. Most of the time is spent sitting with frequent opportunities to move about, and occasional lifting of light articles. Travel is minimal, typically less than 10% overnight. A high school diploma or GED is strongly preferred, with 0–2 years of relevant experience. Preferred qualifications include basic computer proficiency, strong attention to detail, clear professional communication, a basic understanding of product categories and pricing, and demonstrated teamwork in a fast‑paced environment. • Work in a comfortable indoor environment with occasional light lifting and minimal travel (<10% overnight). • Demonstrate basic computer proficiency and strong attention to detail. • Communicate clearly and professionally with customers and associates. • Understand product categories and pricing guidelines. • Show teamwork and dependability in a fast‑paced setting.

Requirements

• ▸high school
• ▸computer
• ▸detail
• ▸communication
• ▸teamwork
• ▸product knowledge

Benefits

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Work Environment

Onsite