Counter Sales Associate

About the Role

The Counter Sales Associate role centers on delivering exceptional customer service to walk‑in, phone, and will‑call patrons. The associate processes orders, provides quotes, enters orders into the system, pulls orders when required, and conveys product features, benefits, and warranty policies. In addition, the associate leverages product knowledge to give technical advice, troubleshoot issues, and resolve customer problems, while identifying related products and promotions to upsell. Other duties are assigned as needed. • Provide exceptional customer service to walk‑in, phone, and will‑call customers. • Process, quote, and enter orders into the system and pull orders as required. • Communicate product features, benefits, and warranty policy information. • Offer technical advice, troubleshoot issues, and resolve customer product problems. • Identify related products, extensions, and promotions to upsell customers.

Key Responsibilities

• ▸customer service
• ▸order entry
• ▸quoting
• ▸technical advice
• ▸troubleshooting
• ▸upselling

What You Bring

Preferred qualifications include a track record of excellent customer service, experience with sales order software—preferably Oracle—knowledge of construction and industrial products, and proficiency in Spanish. • Demonstrated success delivering excellent customer service. • Experience with sales order software, preferably Oracle. • Knowledge of construction and industrial products. • Proficiency in Spanish (preferred).

Requirements

• ▸customer service
• ▸oracle
• ▸sales software
• ▸construction
• ▸industrial products
• ▸spanish

Benefits

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job by being deeply knowledgeable, fully capable, and always dependable, with associates driving this commitment. Why choose a career with White Cap? The company offers comprehensive wellness and financial benefits such as medical, dental, vision, 401(k) with company match, and tuition reimbursement. Employees enjoy generous paid time off, including maternity, parental, sick, and vacation leave, and work in a stable, rapidly growing organization that has doubled in size since 2020. The position offers an hourly pay range of $18.60‑$25.00 in Colorado, determined by experience, skills, and internal equity. White Cap operates roughly 500 branches across North America, employs over 11,000 staff, and serves about 200,000 customers with a full line of building‑material products.

Work Environment

Field