Avalonbay Communities
Develops, redevelops, acquires, and manages high-quality apartment communities in the U.S.
Assistant Community Manager
Assist CM in sales, leasing, and resident services while coaching staff.
Job Highlights
About the Role
Joining AvalonBay as a Sales and Service Supervisor (Assistant Community Manager) means leading an extraordinary leasing team and shaping the apartment‑living experience. You will partner with the Community Manager to execute sales and marketing strategies, ensure exceptional customer service, and coach leasing consultants to meet community goals. This role leverages leadership skills to foster a top‑notch living environment and a great workplace. • Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals • Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information • Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction • Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community • Support residents during the move-in process, lease renewals, move-out process and resident transfers • Call or visit competitive market communities to update market survey and keep apprised of changing market conditions • Plan and execute resident activities and events to foster positive community connections • Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing
Key Responsibilities
- ▸sales coaching
- ▸lease management
- ▸customer service
- ▸revenue monitoring
- ▸market survey
- ▸event planning
What You Bring
• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment • 1 or more years of supervisory or training experience required • High school diploma or equivalency (GED) is required; bachelor's degree preferred • Proficiency in using administrative software and Microsoft Office Suite
Requirements
- ▸multifamily
- ▸supervisory
- ▸training
- ▸high school
- ▸bachelors
- ▸microsoft office
Benefits
AvalonBay Communities is seeking a full‑time Assistant Community Manager in Huntington Beach, California, with a total base pay range of $52,500 to $74,000. The company’s purpose is to create a better way to live, delivering unforgettable experiences for residents and associates alike. • Comprehensive health, dental, vision insurance and other benefits • 401(k) retirement plan with company match • Paid vacation, holidays and tuition reimbursement • Employee stock purchase plan • Opportunities for growth, promotion and internal recognition programs • 20% discount on AvalonBay apartment homes
Work Environment
Onsite