Inside Product Support Sales Representative

About the Role

• Manage a book of 400–500 accounts across assigned territories • Conduct outbound calls and digital outreach to re‑engage dormant customers and promote parts, service, and support solutions • Coordinate with field reps and service teams to schedule inspections, repairs, and follow‑ups • Use CRM and internal systems to track customer interactions, opportunities, and sales activity • Identify and act on upsell and cross‑sell opportunities for parts, service, and attachments • Support in‑territory efforts with hands‑on inspections and customer visits as needed • Collaborate with marketing and product support teams to execute targeted campaigns • Maintain high product knowledge and stay current on promotions, programs, and service offerings • Provide exceptional customer service and build long‑term relationships with assigned accounts

Key Responsibilities

• ▸account management
• ▸crm tracking
• ▸inspection coordination
• ▸upsell opportunities
• ▸campaign execution
• ▸customer service

What You Bring

Candidates should have 1–3 years of inside sales, parts sales, or customer service experience, preferably in construction or heavy equipment, strong communication and relationship‑building skills, and a self‑motivated, entrepreneurial mindset. Proficiency with Microsoft Office and CRM platforms, the ability to manage multiple priorities independently, and a high school diploma (associate or bachelor’s degree preferred) are required. • 1–3 years inside sales, parts sales, or customer service experience (construction/heavy equipment preferred) • Strong communication and relationship‑building skills • Self‑motivated with competitive drive and entrepreneurial mindset • Proficient in Microsoft Office and CRM platforms • Ability to manage multiple priorities and work independently in a fast‑paced environment • High school diploma required; associate or bachelor’s degree preferred

Requirements

• ▸inside sales
• ▸communication
• ▸self‑motivated
• ▸microsoft office
• ▸crm
• ▸high school

Benefits

Milton CAT is seeking driven, customer‑focused individuals to join the Inside Product Support Sales team as Inside PSSR. In this role you will work closely with construction industry customers to support their parts and service needs, helping them maximize the value of their CAT equipment. The position offers exposure to all areas of the heavy‑equipment business and the chance to build long‑term partnerships while working alongside experienced professionals. Compensation starts at $24.00‑$27.00 per hour with eligibility for performance‑based bonuses, and a comprehensive benefits package is provided. Benefits include paid time off and eight company holidays, medical/dental/vision insurance options for employees and families, disability and life insurance, a competitive retirement plan, tuition reimbursement for eligible full‑time staff, an employee assistance program, supplemental discount offerings, and an employee referral program. • Starting pay $24‑$27 per hour with performance‑based bonuses • Paid Time Off plus 8 company‑paid holidays • Medical, dental, and vision insurance options for employees and families • Disability and life insurance packages • Competitive retirement plan • Tuition reimbursement for full‑time employees with 1+ year of service • Employee Assistance Program (EAP) • Supplemental offerings and discount programs • Employee Referral Program

Work Environment

Field