Wm
Leading provider of comprehensive waste management services across North America.
Operations Manager - Residential
Manage onboarding, coaching, safety, and performance of frontline waste‑management staff.
Job Highlights
About the Role
The role focuses on onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers, while building positive relationships with front‑line employees. Most of the day is spent in the field alongside these employees. Key duties include providing new frontline staff with tools, instruction, and daily feedback; maintaining consistent communication through regular touchpoints; reviewing best practices to boost performance; and supporting employees' career goals. The position also involves identifying improvement opportunities, conducting root‑cause investigations for injuries, maintaining regulatory documentation, and auditing route operation records such as DVIRs and time sheets. • Onboard, coach, mentor, and manage performance of drivers and helpers. • Provide daily tools, instruction, feedback, and regular touchpoints for frontline staff. • Review best practices and conduct root‑cause investigations for injuries and incidents. • Audit route documentation (DVIRs, time, attendance, tickets) and ensure regulatory compliance. • Visit customer sites to evaluate and resolve safety issues and explore service alternatives. • Work in a hybrid office/field environment using standard office equipment.
Key Responsibilities
- ▸driver onboarding
- ▸performance coaching
- ▸root cause
- ▸route auditing
- ▸safety visits
- ▸compliance docs
What You Bring
Required qualifications are an associate's degree (or a high school diploma with two years of relevant experience), being at least 18 years old, legal work eligibility, and a valid driver's license. Preferred candidates have successfully completed the WM Operations Manager Trainee program. WM is an equal‑opportunity employer committed to non‑discriminatory hiring practices in the United States and Canada, provides accommodations during the selection process, and requires candidates to have or obtain a REAL ID or TSA‑approved alternative for travel and access to federal property. • Hold an associate's degree or high school diploma with two years relevant experience. • Be at least 18 years old, legally eligible to work, and possess a valid driver's license. • Preferred: completion of WM Operations Manager Trainee program.
Requirements
- ▸associate degree
- ▸2 years
- ▸driver's license
- ▸age 18
- ▸legal work
- ▸operations trainee
Benefits
The job operates in a hybrid office and plant/field environment, requiring standard office equipment and occasional physical activity. Reasonable accommodations are provided for individuals with disabilities. Employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, and paid vacation, holidays, and personal days, though benefits may vary by site. • Receive competitive compensation: medical, dental, vision, life insurance, 401(k) match, stock purchase plan, and paid time off.
Work Environment
Field