Account Manager, SMB

About the Role

The SMB Account Manager at Sitemate will own a portfolio of about 200 small‑medium business customers, focusing on upselling, cross‑selling, and ensuring strong renewal outcomes. Success relies on structured account reviews, identifying workflow gaps, and positioning additional products or plan upgrades that increase customer value. The role works closely with Customer Success Managers, Account Executives and Product teams using Sitemate’s playbooks to drive adoption and revenue growth. On a daily basis the manager runs structured account review meetings, prospects within the existing book, and manages renewal cycles from pricing to contracting. Collaboration with CSMs ensures alignment with customer context and timing, while careful prioritisation balances long‑term expansion with short‑term commercial activities. Maintaining accurate CRM hygiene, pipeline updates and forecasts is essential, as is feeding customer feedback to product teams. The role demands navigating long decision cycles in construction clients and overcoming budget or legacy tool constraints. • Conduct structured account review meetings to uncover workflow gaps and propose relevant product use cases • Identify and book discovery conversations within the 200‑account portfolio to generate upsell and cross‑sell pipelines • Own end‑to‑end renewal processes, handling pricing negotiations and contract execution • Prioritise accounts daily, balancing long‑term expansion opportunities with immediate commercial activities • Maintain up‑to‑date Salesforce data, pipeline stages and accurate forecasting • Deliver customer insights and product feedback to the Product and Customer Success teams • Collaborate closely with SMB Customer Success Managers, Account Executives and Product stakeholders to align commercial plays with customer readiness • Meet or exceed quarterly revenue targets using Sitemate’s account manager frameworks and playbooks

Key Responsibilities

• ▸account review
• ▸renewal management
• ▸pipeline forecasting
• ▸salesforce data
• ▸upsell pipeline
• ▸revenue targets

What You Bring

The ideal candidate thrives in a fast‑paced environment, enjoys uncovering and delivering customer value, and is comfortable juggling multiple deal cycles across 200 accounts. They must possess strong prioritisation, time‑management and SaaS sales experience, along with a growth mindset and collaborative attitude. Required tools include Salesforce and Microsoft Office, with familiarity in Front, Slack and Loom considered a plus. Experience or knowledge of the built‑world landscape is advantageous but not mandatory. • Proven SaaS sales experience with a track record of meeting revenue goals • Strong prioritisation and time‑management skills to handle a high‑volume book of business • Growth mindset; receptive to feedback and able to adapt behaviour • Excellent collaborator, comfortable iterating ideas with cross‑functional teams • Knowledge of the construction, infrastructure or industrial sectors is a plus • Nice‑to‑have tools: Front, Slack, Loom

Requirements

• ▸saas sales
• ▸salesforce
• ▸microsoft office
• ▸time-management
• ▸growth mindset
• ▸collaboration

Benefits

The company culture values transparency, high velocity, hustle, autonomy and collaboration, encouraging open communication, rapid decision‑making and outcome‑focused work. Employees have access to company metrics, clear career development plans and performance‑based rewards. Diversity is a core principle, with a workforce representing 18+ nationalities, 55% under‑represented ethnic backgrounds and 43% female employees. Compensation is performance‑based with an OTE of £78,000, including salary, commission and pension, plus equity options. Benefits include 20 days of paid leave, additional sick and compassionate days, generous parental leave, a professional development budget, and hardware allowances for home office setup. Flexible work options allow remote or hybrid arrangements and the ability to work from anywhere for several weeks each year. Community initiatives feature weekly catered lunches, global off‑sites and “Life Story” sessions to build connections. • Competitive OTE of £78,000 including salary, commission and pension • Equity participation granting ownership in the company’s growth • 20 days paid annual leave plus additional sick, carer’s and compassionate days • Parental leave: 16 weeks for primary carers, 6 weeks for secondary carers • Professional development budget and transparent career progression plans • Laptop and home‑office equipment allowance • Flexible remote or hybrid work arrangements, with the option to work from anywhere for several weeks annually • Weekly catered lunches, global off‑site events and “Life Story” sessions to foster community

Work Environment

Office Full-Time