Field Service Representative

About the Role

Representatives engage in problem solving, coordinate with electricians, sales partners and technical support, and document their work. They also work with managers and regional directors to address escalated issues while continuously learning. Travel may be regional or nationwide, sometimes requiring overnight stays, and involves teamwork with senior technicians and project managers on larger projects. • Perform assembly, startup, diagnostics, repairs, and preventive maintenance on equipment. • Solve technical problems with customers, electricians, sales partners, and technical support teams. • Complete field service reports, expense reports, preventive maintenance logs, and startup data sheets. • Assist senior technicians and support project managers on large system start‑ups and complex projects. • Travel regionally and occasionally nationwide, including overnight trips, to provide customer support. • Act on behalf of the District Service Manager to resolve operational issues as needed.

Key Responsibilities

• ▸equipment maintenance
• ▸technical support
• ▸field reporting
• ▸system start‑up
• ▸issue resolution
• ▸customer support

What You Bring

Ideal candidates possess an associate’s degree, trade certification, military training or equivalent HVAC&R experience, along with several years of service background and field‑service exposure. Safety certifications, the ability to read technical documents and proficiency with diagnostic tools are required. • Hold an associate’s degree, trade/vocational certification, military training, or equivalent HVAC&R experience. • Possess 3–5 years of HVAC&R service experience, preferably with complex equipment, and at least 2 years in field services. • Maintain a universal EPA certification and knowledge of refrigeration, chillers, hydronics, and controls. • Demonstrate safety awareness, including lock‑out/tag‑out practices and familiarity with NFPA‑70E or OSHA standards. • Read and interpret schematics, drawings, and operation manuals; proficient with test and diagnostic equipment. • Communicate effectively in English and use Microsoft Office (Outlook, Teams, Word, Excel) and company digital tools. • Lift up to 40 lb, work in confined spaces, and endure extreme weather conditions as required.

Requirements

• ▸associate degree
• ▸epa certified
• ▸hvac service
• ▸field service
• ▸safety
• ▸microsoft office

Benefits

This site‑based position offers a 40‑hour guarantee with occasional overtime, primarily performed at customer locations supporting cooling and HVAC&R infrastructure. New hires receive eight weeks of paid, in‑person training at Schneider’s Dallas facility, followed by online learning and mentorship, and are equipped with necessary tools and vehicles. Schneider Electric provides flexible work arrangements, paid family leave, 401(k) matching, wellness programs, holidays and paid time off, and promotes a culture grounded in IMPACT values, sustainability, inclusion and equal opportunity. • Receive eight weeks of paid, in‑person training at a state‑of‑the‑art facility, followed by online learning and mentorship. • Benefit from provided service vehicles, tools, uniforms, mobile devices, laptops, and a comprehensive benefits package.

Work Environment

Field