Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
New Member Journey Marketing Coordinator
Welcomes new members, schedules calls, sells NMJ vacations, handles onboarding tasks.
Job Highlights
About the Role
• Provide a warm welcome and build confidence by delivering new member collateral. • Schedule a 14‑day welcome call. • Schedule NMJ vacation dates within 31‑120 days. • Provide each member with collateral outlining call date/time, vacation travel dates/locations, and online access timeframe. • Enter member information into the system. • Ensure seamless handoff to the Quality Assurance team. • Call members to offer NMJ vacation packages when applicable. • Deliver outstanding customer care to members and guests. • Complete all required company training and compliance courses. • Adhere to company standards and maintain policy compliance.
Key Responsibilities
- ▸member onboarding
- ▸scheduling calls
- ▸data entry
- ▸quality handoff
- ▸customer care
- ▸compliance training
Benefits
What makes Hilton Grand Vacations unique? There’s nothing more rewarding than creating lifelong memories, for yourself and for others. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. • Sell an NMJ vacation and collect $49. • Embody Hilton Grand Vacations values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Work Environment
Field