Desktop Support Administrator

About the Role

The Desktop Support Administrator serves as the first point of contact for technical support across corporate and field users, delivering high-quality Tier 1 and Tier 2 end-user assistance while helping modernize endpoint management, device security, and collaboration platforms. Key responsibilities include providing frontline support for hardware, software, and Microsoft 365 applications; managing imaging, configuration, deployment, and maintenance of Windows laptops and mobile devices; supporting printers, scanners, docking stations, and conference-room technology; assisting with LAN/Wi-Fi/VPN connectivity and secure remote access; and driving process improvements through issue trend analysis and automation initiatives. • Serve as frontline technical support for corporate and field employees via in-person, phone, Teams, and remote support tools • Troubleshoot and resolve hardware, software, and application issues including laptops, desktops, mobile devices, printers, and peripherals • Provide Tier 1 and Tier 2 support for Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online • Document incidents, service requests, and resolutions within IT service management systems • Image, configure, deploy, and maintain Windows laptops and mobile devices • Support MDM platforms (Manage Engine/Apple Business) for device compliance, security enforcement, and remote management • Perform OS upgrades, patching, driver updates, and lifecycle replacements • Maintain asset inventory and endpoint lifecycle documentation • Install, maintain, and troubleshoot printers, scanners, docking stations, and conference room technology • Perform preventative maintenance on endpoint equipment • Coordinate vendor repairs and warranty replacements • Assist users with LAN/Wi-Fi/VPN connectivity issues • Perform basic network troubleshooting and escalation to infrastructure teams when required • Support secure remote access solutions and MFA authentication workflows • Identify trends in recurring issues and recommend improvements • Assist with endpoint standardization and deployment automation initiatives • Stay current with emerging workplace technology and security best practices • Participate in IT documentation development and knowledge base maintenance • Lift and transport equipment up to 30 pounds (rarely) • Occasionally move within the Lisle Corporate Office and perform duties there

Key Responsibilities

• ▸frontline support
• ▸hardware troubleshooting
• ▸m365 support
• ▸imaging deployment
• ▸mdm management
• ▸network support

What You Bring

Candidates must have at least three years of enterprise desktop support experience, strong proficiency with Windows 10/11, Active Directory, Azure Entra ID, and the Microsoft 365 suite, as well as experience supporting remote and hybrid workforces. Technical expertise should cover endpoint imaging tools, MDM platforms, DUO MFA, mobile-device support, endpoint security concepts, remote support software, and ticketing systems. Preferred qualifications include Microsoft Desktop Administrator or CompTIA certifications, familiarity with Zero Trust and Conditional Access policies, and experience with legacy operating systems. Core competencies emphasize a customer-service mindset, excellent troubleshooting, the ability to prioritize in fast-paced settings, strong documentation, collaboration, and meticulous attention to detail. The position requires the ability to sit or stand for extended periods, lift equipment up to 30 pounds, and work on-site in the Lisle corporate office as needed, with accommodations available. The work environment is hybrid, combining one day per week in the office with remote work, a standard 40-hour week, and occasional after-hours support. • 3+ years of enterprise desktop support, helpdesk, or end-user computing experience • Experience supporting Windows environments and Microsoft 365 ecosystems • Prior experience supporting remote and hybrid workforce environments • Proficient in Windows 10/11 administration and troubleshooting • Knowledge of Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint) • Experience with Active Directory and Azure Entra ID for user and device management • Familiarity with endpoint imaging and deployment tools • Experience with MDM platforms and DUO MFA software • Support for iOS and Android mobile devices • Understanding of endpoint security, EDR concepts, and device compliance • Proficiency with remote support platforms (AnyDesk, Endpoint Central, etc.) and ticketing systems (ServiceDesk Plus or similar) • Microsoft Desktop Administrator or similar certification • CompTIA A+, Network+, or Security+ certifications • Experience with Zero Trust, MFA, and Conditional Access policies • Familiarity with legacy operating systems • Experience supporting distributed workforce environments • Strong customer service mindset with professional communication • Excellent troubleshooting and analytical abilities • Ability to prioritize workload in fast-paced environments • Strong documentation and organizational skills • Ability to work independently and collaboratively • High attention to detail and accountability • Ability to sit or stand for extended periods using laptop, keyboard, mouse, monitors • Communicate information clearly and observe at close range

Requirements

• ▸windows 10/11
• ▸microsoft 365
• ▸active directory
• ▸comptia
• ▸mdm
• ▸customer service

Benefits

Footprint Solutions is hiring a Desktop Support Administrator, a salaried exempt full-time position reporting to the Vice President of Information Technology in the Systems/IT department. The role offers an annual salary range of $65,000 to $75,000, paid biweekly. Footprint Solutions offers a competitive salary, a mentorship-driven culture, comprehensive medical, dental, vision and other benefits, 401(k) matching, paid vacation, floating holidays, Illinois paid leave, eight company holidays, and support for professional development and tuition reimbursement. • Hybrid office environment: one day per week on-site in Lisle, remainder remote • Standard 40-hour workweek, Monday‑Friday, with occasional after-hours support • Business casual attire; comfortable working environment • Competitive salary $65,000–$75,000 annually • Mentorship culture, collaborative and innovation-driven environment • Full-time schedule (40+ hours) with additional hours as needed • Medical, dental, vision, life/AD&D, short- and long-term disability, FSA • Employee Assistance Program (confidential) • 401(k) with employer match: 100% of first 3% and 50% of next 2% of employee contributions • Vacation accrual of 10 hours per month for new employees • 16 floating holidays (personal days) per year (prorated) • Illinois Paid Leave: 48 hours PTO per year (prorated) • 8 company-paid holidays annually • Professional development, certification support, tuition reimbursement

Work Environment

Hybrid