Jll
JLL provides professional services in real estate and investment management worldwide.
Workplace Ambassador
Serve as primary employee contact, managing workplace services and experience.
Job Highlights
About the Role
The Workplace Ambassador, reporting to the Workplace Manager within Facilities Management – Workplace Services, is responsible for delivering a premium workplace experience across multiple sites. This customer‑focused role serves as the primary point of contact for employees and oversees soft‑service operations. • Serve as primary employee contact for workplace services, handling queries, onboarding, and engagement activities. • Manage reception, visitor registration, VIP/executive guest arrangements, and maintain lobby standards. • Coordinate soft services such as housekeeping, catering, and maintenance, and oversee vendor relationships. • Monitor space utilization, support hot‑desking, manage meeting‑room bookings, and ensure workplace aesthetics. • Support health‑and‑safety protocols, emergency drills, wellness initiatives, and COVID‑19 measures. • Assist employees with workplace technology, AV setups, digital booking systems, and basic troubleshooting. • Maintain documentation, generate service reports, and track inventory and budget for workplace supplies. • Achieve employee satisfaction scores above 4.5/5, resolve 90 % of concerns at first contact, and meet 2‑hour response targets.
Key Responsibilities
- ▸tech support
- ▸space booking
- ▸soft services
- ▸reception
- ▸safety protocols
- ▸vendor management
What You Bring
• Hold a bachelor’s degree in Hospitality, Business Administration, Communications, or a related field. • Possess 3‑5 years of experience in customer service, hospitality, or workplace services, preferably in a corporate setting. • Demonstrate strong interpersonal, problem‑solving, and executive‑level communication skills. • Show proficiency in MS Office, workplace management systems, and familiarity with visitor‑management tools.
Requirements
- ▸bachelor's
- ▸3-5 years
- ▸problem solving
- ▸ms office
- ▸visitor mgmt
Benefits
The position works in a dynamic, multi‑location environment with standard business hours and flexibility for events. It offers clear career progression to senior ambassador or facilities executive roles, cross‑training opportunities, and a comprehensive benefits package that includes competitive salary, incentives, and professional development. • Receive a competitive salary with performance‑based incentives, transportation and meal allowances, and comprehensive medical insurance. • Benefit from professional development opportunities, leadership training, and potential progression to senior roles.
Work Environment
Office Full-Time