Autodesk
Design and make software for architecture, engineering, construction, and entertainment industries.
Customer Success Manager - Construction
Drive adoption, retention, and expansion of Autodesk Construction Cloud for customers.
Job Highlights
About the Role
As a Construction Customer Success Manager, you will retain and expand Autodesk’s construction portfolio customers. Within Construction Customer Success, you ensure ongoing adoption of our cloud solutions, fulfill customers’ desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions. You will report to the APAC Manager of Customer Success and act as the strategic driver for product adoption and expansion within your assigned portfolio. • Establish desired customer outcomes and manage a Customer Success Plan. • Onboard new construction customers to accelerate time to value. • Drive product usage and adoption of Autodesk Construction Cloud (ACC). • Coordinate diverse tasks, topics, and customers. • Identify expansion opportunities and recommend best practices for post‑purchase use. • Maintain high customer retention, work with sales for renewals, and spot expansion chances. • Conduct regular check‑ins, executive business reviews, webinars, and mentoring sessions. • Track account health to detect and mitigate churn risk. • Build trusted‑advisor relationships and advocate for customer needs within Autodesk. • Propose and implement processes to support organizational growth. • Evangelize Autodesk Construction, showcase industry outcomes, and raise awareness through relevant forums.
Key Responsibilities
- ▸onboarding
- ▸product adoption
- ▸account expansion
- ▸customer retention
- ▸health monitoring
- ▸success planning
What You Bring
Autodesk software empowers users to design, make, and innovate across architecture, engineering, construction, manufacturing, and media entertainment. Our tools enable creators—from professionals to students—to transform ideas into reality, driving sustainable and impactful outcomes. We are committed to fostering diversity, inclusion, and belonging, and we continuously explore ways to integrate these values across employees, customers, partners, and communities. Our culture guides how we work, collaborate, and engage with the world, allowing Autodeskers to do meaningful work that builds a better future. • Minimum 3 years B2B customer‑facing experience. • Bachelor’s degree or equivalent experience. • Background in Customer Success, Account Management, or client‑facing roles. • Strong curiosity about the complex construction industry. • Collaborative, open to multiple perspectives, and able to work independently. • Process‑driven and organized. • Proven record of achievement and drive. • Experience with AEC workflows and BIM solutions for construction. • Prior experience in the construction industry.
Requirements
- ▸bachelor's
- ▸b2b
- ▸customer success
- ▸bim
- ▸construction
- ▸autodesk
Benefits
We offer a competitive compensation package that includes base salary, annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits, with offers tailored to experience and location. Working in sales at Autodesk provides opportunities to build meaningful customer relationships while advancing your career and contributing to a sustainable world. • Fully remote work with up to 35% travel and access to Autodesk offices.
Work Environment
Office Full-Time