Front Desk Clerk

About the Role

Your day‑to‑day duties include greeting guests and owners, efficiently handling check‑ins and check‑outs, generating folios and processing payments, and coordinating housekeeping and maintenance requests. You will also prepare and restock the front desk with supplies, answer phone calls and direct them appropriately, and support your team by taking on additional tasks as assigned. • Welcoming guests and owners with a friendly demeanor • Handling check‑ins and check‑outs efficiently and professionally • Generating folios and processing payments accurately • Coordinating housekeeping and maintenance requests with appropriate departments • Preparing and restocking front‑desk supplies and providing local area information • Answering phone calls and directing inquiries to the right team members • Supporting teammates by taking on additional tasks as assigned

Key Responsibilities

• ▸guest greeting
• ▸check‑in/out
• ▸payment processing
• ▸housekeeping coordination
• ▸phone handling
• ▸supply management

What You Bring

We are seeking candidates with strong English written and verbal communication skills, solid knowledge of Microsoft Office 365, and excellent multitasking and organizational abilities. At least six months of customer‑service experience, preferably in hospitality, and flexible availability for weekends and holidays are required. Preferred qualifications include prior front‑desk or guest‑services experience, credit‑card transaction handling, and a background in resort hospitality. • Strong English written and verbal communication skills • Proficiency with Microsoft Office 365 (Outlook, Word, Excel) • Excellent multitasking, organization, and prioritization abilities • Minimum six months of customer‑service experience, preferably hospitality • Preferred: prior front‑desk/guest‑services experience • Preferred: experience handling credit‑card transactions • Preferred: background in resort hospitality

Requirements

• ▸english
• ▸office365
• ▸multitasking
• ▸customer service
• ▸front desk
• ▸credit card

Benefits

Join a winning team that now offers Daily Pay and unmatched perks, providing a fantastic opportunity to work with a successful, growing company. As a Front Desk Clerk at Via Roma Resort, you will be the welcoming face that helps guests and owners create unforgettable vacation memories, delivering warm, professional service from check‑in to check‑out. The resort fosters a positive team environment and a people‑first culture, supported by encouraging leadership, recognition programs, and rewards. Employees enjoy a 401(k) program with company match, paid time off, paid sick days, an employee stock purchase program, tuition reimbursement, and numerous learning and advancement opportunities. The position is full‑time and year‑round, scheduled for four 10‑hour days (8:30 am – 6:00 pm) with an hour lunch break, including weekends and holidays. This schedule provides consistent hours while accommodating the resort’s busy periods. Hilton Grand Vacations values diversity and offers a wide range of benefits to all U.S. regular full‑time and part‑time team members, with variations for union‑represented employees. We are an equal‑opportunity employer and provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. • Positive team environment and people‑first culture • Encouraging leadership with recognition programs and rewards • 401(k) match, paid time off, paid sick days, and employee stock purchase program • Tuition reimbursement and numerous learning and advancement opportunities • Full‑time schedule: four 10‑hour days (8:30 am – 6:00 pm) including weekends and holidays • Flexible availability for weekends and holidays

Work Environment

Onsite