Assistant General Manager, Condominium

About the Role

The Assistant General Manager serves as the liaison among the General Manager, homeowners, Board of Directors, Committee Members, and association management staff. This onsite role assists the General Manager with office, administrative, and clerical functions, as well as coordinating, scheduling, and project management. Success in this role depends on team collaboration and strong customer service. • Assist the General Manager in implementing Board policy and directives within the management agreement. • Work with the Board on strategic initiatives, policy governance, and association projects. • Walk and inspect property to ensure maintenance and compliance with HOA codes, rules, and regulations. • Issue violation letters to homeowners and follow up to ensure corrections are made. • Greet homeowners, residents, Board members, maintenance vendors, and contractors. • Research and respond to inquiries in person, by phone, and via email. • Activate and issue pool passes, parking passes, and key FOBS. • Receive, sort, log, and distribute mail and packages. • Enter and update data in the database, tracking documents and information. • Assist with maintenance requests and work orders; schedule and coordinate vendors and contractors onsite. • Prepare board packages and coordinate monthly and annual board meetings. • Create and send weekly mass communications to homeowners about maintenance, HOA guidelines, and community events. • Help homeowners with monthly payments, architectural review forms, and follow‑up on Board decisions.

Key Responsibilities

• ▸property inspection
• ▸violation letters
• ▸vendor coordination
• ▸data entry
• ▸board packages
• ▸mass communications

What You Bring

Candidates should have at least two years of community association experience, be well‑versed in condominium association management, and understand the roles of the Board and General Manager. The position requires a consultative, customer‑service mindset, effective project‑management abilities, and excellent written, oral, and conflict‑resolution skills. • Minimum 2+ years of community association experience. • Strong knowledge of condominium association management. • Understanding of the roles and interaction between the Association Board, General Manager, and homeowners. • Effective project‑management skills, able to prioritize multiple projects and communicate with all parties. • Excellent written and oral communication skills and conflict‑resolution techniques.

Requirements

• ▸2+ yrs
• ▸condo mgmt
• ▸project mgmt
• ▸communication
• ▸conflict resolution
• ▸customer service

Work Environment

Onsite