Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Customer Solutions Technician
Field technician performing inspections and repairs on CCTV, alarm and doorbell systems.
Job Highlights
About the Role
Technicians check system functionality, replace detector and panel batteries, verify warning sounder activation, and ensure standby battery operation. They inspect detection devices, confirm signaling equipment activation to the Alarm Receiving Centre, clean CCTV and Wi‑Fi cameras, and coordinate with the service bureau per company procedures. All work details are recorded accurately on a mobile data device according to instructions and codes of practice. • Perform routine inspections and breakdown repairs on CCTV, video doorbell, and intruder alarm systems. • Replace detector, panel, and backup batteries and test system standby operation. • Verify activation of warning sounders and signaling equipment to the Alarm Receiving Centre. • Clean and maintain CCTV and Wi‑Fi cameras. • Record work details on a mobile data device following codes of practice.
Key Responsibilities
- ▸cctv inspection
- ▸alarm repair
- ▸battery replacement
- ▸signal verification
- ▸camera maintenance
- ▸mobile recording
What You Bring
Candidates must hold a full UK manual driver’s licence, be able to carry and climb ladders, and work safely with hand and power tools. Required attributes include reliability, trustworthiness, self‑motivation, the ability to work independently or in a team, excellent communication and relationship‑building skills, and familiarity with smartphones, tablets, and PCs. Preferred qualifications are electrical experience, relevant certifications, and prior experience installing or servicing residential security systems. A security check is performed after an offer is made. • Hold a full UK manual driver’s licence and work safely at height with hand and power tools. • Demonstrate reliability, self‑motivation, strong communication, and teamwork abilities. • Use smartphones, tablets, and PCs proficiently. • Preferred: electrical qualifications and residential security system experience.
Requirements
- ▸driver licence
- ▸power tools
- ▸self‑motivation
- ▸teamwork
- ▸mobile devices
- ▸electrical qual
Benefits
Customer Solutions Technicians are field‑based and perform routine inspections and breakdown repairs on CCTV, video doorbell, and intruder alarm systems to the required standards. The role demands delivering the highest level of customer service while managing workloads to meet and exceed daily targets and customer expectations. This is an excellent entry‑level opportunity in the security industry, with full paid training and provision of a company van, uniform, and tools, alongside a basic salary and competitive incentive scheme. ADT protects over 210,000 UK properties and welcomes more than 2,000 new customers each month. The role offers a basic salary plus bonus, pension scheme, company van, tools, and uniform, as well as personal development opportunities. • Receive basic salary, bonus incentives, pension, company van, tools, uniform, and personal development support.
Work Environment
Field