Customer Support Specialist I - Environmental Solutions

About the Role

The Customer Support Specialist role at Republic Services involves delivering assistance to both external customers and internal teams such as Sales and Facility Operations. Responsibilities include coordinating office services like data entry, record keeping, form creation, and report preparation, while also managing order processing and correspondence to ensure satisfaction. The position acts as a hub for internal and external communications, handling phone and email traffic professionally. In this role, you will guide customers through the waste profile approval process, ensure documentation complies with all regulatory requirements, and keep customer records current. You will also support teammates by addressing operational questions, preparing shipment summaries, and facilitating the flow of accurate information across the organization. • Engage customers via telephone, electronic mail, or onsite visits to collect required waste profile data. • Assist internal teams and external clients with inquiries and issue resolution. • Help customers complete waste characterization and compile regulatory‑compliant documentation. • Keep customer profiles and contract files current and organized. • Oversee the gathering of profile and contract forms, manage deposits, handle address changes, and issue service discontinuations. • Investigate operational questions, invoice discrepancies, and data‑entry concerns. • Generate and send reports, waste shipment summaries, and manifests for mailing or electronic distribution. • Examine billing adjustments and settle invoicing disputes to secure timely payments. • Process memos, correspondence, and other paperwork accurately and promptly. • Operate standard office equipment such as scanners, copiers, calculators, computers, and fax machines.

Key Responsibilities

• ▸customer engagement
• ▸data entry
• ▸report generation
• ▸record keeping
• ▸form management
• ▸invoice audits

What You Bring

Successful candidates are expected to be detail‑oriented, possess strong listening and communication skills, and demonstrate professionalism when handling complex issues. Familiarity with typical office technology—including scanners, copiers, calculators, and computer systems—is essential, as is the ability to solve problems efficiently. • Demonstrated customer‑service focus with active listening abilities. • Strong verbal and written communication skills. • Keen attention to detail and accuracy. • Proficiency with common office hardware and software applications. • Professional demeanor and effective problem‑solving skills.

Requirements

• ▸customer service
• ▸communication
• ▸detail‑oriented
• ▸office hardware
• ▸problem solving
• ▸professionalism

Benefits

Compensation ranges from $22.70 to $31.25 per hour, with the exact figure reflecting local market rates. Employees are eligible for a comprehensive benefits package that includes health, retirement, and paid‑time‑off components, as well as additional incentive programs. • Comprehensive medical, dental, and vision coverage. • Health care and dependent care flexible spending accounts. • Short‑ and long‑term disability insurance. • Life and accidental death & dismemberment insurance. • Employee and family assistance program. • Employee discount programs. • 401(k) plan with company match. • Employee Stock Purchase Plan. • Paid time off. • Access to bonus and incentive programs.

Work Environment

Onsite