Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Agent Customer Care
Inbound call center agents sell and manage vacation packages and upgrades.
Job Highlights
About the Role
Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway. • Provide engaging customer service in an inbound call‑center environment. • Receive calls from guests with pre‑paid vacation packages and arrange future travel plans, responding to direct mail, email campaigns, and web advertising. • Sell package upgrades that align with guest interests and meet location/month booking goals. • Assist with payments and costs associated with new sales, packages, or upgrade purchases. • Answer calls regarding date changes, package specifics, and upcoming vacations. • Verify trip and tour details for each package and provide relevant stay information. • Assist travelers with any issues before or after departure as part of their trip package. • Respect guests' privacy and protect all personal information.
Key Responsibilities
- ▸inbound calls
- ▸customer service
- ▸package booking
- ▸upsell sales
- ▸payment processing
- ▸trip verification
What You Bring
Preferred qualifications include a timeshare or hospitality background, experience in an inbound/outbound call‑center environment, and proficiency with Microsoft Office applications such as Outlook and Word.
Requirements
- ▸timeshare
- ▸hospitality
- ▸call center
- ▸microsoft office
- ▸outlook
- ▸word
Benefits
The Customer Care Department operates seven days a week and provides paid training for four weeks, Monday through Friday. Multiple shift options are available.
Work Environment
Office Full-Time