Coordinator Document Services

About the Role

As a Document Services Coordinator at Hilton Grand Vacations, you will be responsible for keeping all contract sales documents in sync with legal and company policies. This dynamic role requires outstanding organizational skills and careful attention to detail to maintain our world‑class service. • Review contract sales documents for accuracy and policy compliance. • Verify financial terms against underwriting guidelines. • Confirm title requirements such as vesting, tenancies, and inventory. • Redact personal identifiable information and payment details. • Identify missing or incorrect contract documents. • Enter audit findings into tracking systems (e.g., Chorus, TSW). • Process management requests and validate contract packages from sites. • Audit contracts for proper execution and compliance. • Review correspondence including rescission letters and owner kits. • Document contracts in TSW and generate audit reports. • Manage daily contract workflow status changes, rescission cancels, and chargebacks. • Prepare contract packages and cancels for imaging department daily. • Provide customer service to field offices and corporate partners to resolve issues. • Maintain minimum production levels set by management. • Support DSC audit team and provide vacation coverage as needed. • Complete required training and compliance courses. • Adhere to company standards, policies, and procedures. • Produce high‑volume work with high accuracy. • Communicate contract issues and resolutions effectively. • Work extra hours when needed to meet objectives and deadlines. • Know documents required for timeshare closings. • Maintain high attention to detail in a goal‑focused environment.

Key Responsibilities

• ▸contract auditing
• ▸data entry
• ▸report generation
• ▸workflow management
• ▸compliance review
• ▸customer support

What You Bring

• Demonstrate strong organizational skills and prioritize across multiple computer programs. • Interact positively with process partners using excellent interpersonal skills. • Multitask and perform well under pressure. • Prior timeshare experience is a plus. • Proficiency in Microsoft Excel for spreadsheet creation and maintenance. • Show strong work ethic and teamwork. • Be dependable and reliable. • Able to sit a full shift, view dual monitors, and produce high‑volume accurate work.

Requirements

• ▸excel
• ▸organizational
• ▸interpersonal
• ▸multitask
• ▸teamwork
• ▸timeshare

Benefits

Join Hilton Grand Vacations and be part of a team passionate about making every vacation memorable. With our dedication to diversity and inclusion, we ensure all individuals feel valued and supported. Apply now to become a Document Services Coordinator and contribute to our mission of delivering outstanding vacation experiences!

Work Environment

Office Full-Time