Senior Sales Trainer - Carolinas

About the Role

The Senior Sales Trainer develops, coaches, and enables sales performance across the Closets and Garages businesses. Partnering closely with the Regional Sales Manager, the trainer ensures new hires are onboarded, completes follow-up training, and provides targeted support for underperforming reps to meet performance expectations. • Own and execute the new hire sales training program for Closets and Garages, including interviewing, classroom training, testing out, virtual, and in-field training. • Deliver training focused on sales process, product knowledge, design fundamentals, objection handling, closing techniques, systems usage, and paperwork standards. • Partner with the Regional Sales Manager to ensure new hires are fully trained and field-ready before taking appointments. • Coordinate training classes including accommodations, meals, documentation, sales kits and samples. • Track onboarding progress, coordinate system access and software setup, and training resources. • Conduct skill gap analysis and develop training materials; evaluate effectiveness and results of training sessions. • Lead ongoing sales, design, and process training to improve close rate, average ticket, design accuracy, sales-related service reduction and adherence to engineering guidelines. • Provide paperwork training and quality control, including spot-checking designs and job documentation to ensure accuracy and compliance. • Support designers in the field by assisting with design questions, technical errors, and product or accessory specifications. • Identify Design Consultants needing additional support and, in partnership with the Regional Sales Manager, deliver targeted coaching, follow-up training, and structured improvement plans to accelerate learning curves and drive consistent KPI achievement. • Conduct ride-alongs, shadowing, and follow-up coaching to reinforce standards and expectations. • Maintain a strong field presence to observe real customer interactions and model best practices. • Act as an extension of the Regional Sales Manager in reinforcing accountability, expectations, and execution standards. • Support sales-related projects, including training materials, playbooks, SOPs, sales tools, scripts, presentations, and job flow improvements. • Assist with rollouts of new products, pricing, programs, and sales initiatives. • Partner cross-functionally with Operations to align training with install and service expectations. • Provide administrative support within Closet Pro, including backend functionality and process support. • Stay current on market trends, product updates, and changes within the corporate sales environment. • Assist with scheduling, prioritization, hiring input, and performance feedback as needed.

Key Responsibilities

• ▸training delivery
• ▸curriculum development
• ▸system setup
• ▸quality control
• ▸field support
• ▸sales tools

What You Bring

This hands-on role blends sales training, field coaching, paperwork discipline, and performance improvement, driving consistency, accuracy, and execution across the territory. The trainer maintains a strong field presence, supports designers, and partners cross-functionally to align training with operational expectations. The position requires the ability to sit for extended periods, occasionally lift up to 35 lb, and travel within the territory. Work is performed in a moderate-noise office environment with occasional evening and weekend virtual support. Renuity is an equal‑opportunity employer and the offer is contingent upon a satisfactory background check. • 3-5+ years of experience in in-home sales, sales leadership or sales training (in-home improvement preferred) • Strong understanding of consultative in-home one-call close selling • Proven ability to coach both sales skills and execution discipline • Experience in design-driven sales environments (closets, garages or similar) • Highly organized, detail-oriented, and process-focused • Comfortable delivering training in group settings and one-on-one • Data-driven with ability to diagnose performance and process issues • Willingness to travel within the territory • High school diploma; some college preferred • 2 years’ design experience required • 2 years of CAD hands-on experience required • Demonstrated spatial reasoning ability • Design problem-solving skills • Ability to provide guidance and feedback to help sales designers strengthen specific knowledge/skill areas • Excellent communication and interpersonal skills • Must have skills to connect with and get alignment with both clients and internal business partners on design, payments, ordering and technical support • Proficient in Microsoft Office 365 Suite and CAD software; ClosetPRO experience preferred • Able to sit for long periods and lift/move up to 35 lb.

Requirements

• ▸cad experience
• ▸office 365
• ▸closetpro
• ▸sales experience
• ▸coaching
• ▸design experience

Benefits

• Territory Average Ticket to Budget • Training Quality: Time-to-first sale, % of graduates hitting 60-day KPIs, Reps retained at 180 days ÷ Reps who passed training.

Work Environment

Field