Hitachi Energy Ireland Limited
Providing innovative energy solutions for a sustainable, electrified future.
Customer Quality Engineer
Manage customer complaints, conduct root cause analysis, and drive corrective actions.
Job Highlights
About the Role
In this role you will work to improve customer satisfaction by handling both internal and external complaints. You will lead systematic root‑cause investigations, develop corrective and preventive action plans, and coordinate rapid containment measures to minimise impact on customer operations. • Implement and enforce Non‑Conformance Management and Customer Care Response processes. • Lead root‑cause analysis and problem‑solving for non‑conformances. • Provide regular status updates to customers and stakeholders. • Maintain accurate records of investigations and findings. • Ensure timely completion of Non‑Conformance Reports. • Collaborate with internal and external customers to resolve complaints. • Ensure compliance with external and internal regulations, procedures and guidelines.
Key Responsibilities
- ▸non‑conformance
- ▸root‑cause analysis
- ▸status updates
- ▸record keeping
- ▸compliance
- ▸complaint handling
What You Bring
The role requires close collaboration with customers and internal teams, regular communication of status updates, and thorough documentation of investigations and findings. All activities must comply with Hitachi Energy’s non‑conformance and customer‑care response processes as well as applicable regulations. • Hold a bachelor's degree in a relevant field. • Possess at least 1 year of experience in customer quality management or a related role. • Demonstrate strong skills in root‑cause analysis and corrective‑action planning. • Exhibit excellent communication and leadership abilities. • Be proficient in data analysis and quality‑management systems.
Requirements
- ▸bachelor's
- ▸1 year
- ▸root‑cause
- ▸communication
- ▸data analysis
- ▸quality‑management
Benefits
Hitachi Energy promotes a culture of innovation, continuous learning and collaborative problem‑solving. Employees are offered growth opportunities in a supportive environment that aims to make a global difference through sustainable technology. The company is an equal‑opportunity employer and provides reasonable accommodations for applicants with disabilities throughout the hiring process.
Work Environment
Field