Mace
Delivery consultants & construction experts transforming visions into built reality.
HR Operational Improvement Manager
Design and implement digital HR solutions to improve processes, efficiency and employee experience.
Job Highlights
About the Role
The role shapes and enhances the HR service delivery model by designing and implementing digital HR solutions, applying best practice to improve processes, resolve operational issues, and drive efficiency. It works across HR to strengthen governance and deliver a best-in-class employee experience. • Deliver savings through process re-engineering, aiming to double salary minimums. • Enhance service delivery with a customer-first approach. • Align global services to a one-best-way model. • Advance HR service model maturity via digital design and process optimisation. • Manage development and implementation of HR technologies and standardised processes. • Improve efficiency, governance and colleague experience through continuous improvement and clear operational guidance. • Partner across HR to deliver integrated, sustainable, compliant solutions. • Deliver improvements using Oracle and ServiceNow platforms. • Develop modern HR blueprints, SOPs, and hold a relevant HR or business degree. • Safety first – champion a safe, diverse, and inclusive working environment and wellbeing. • Create opportunity – foster a continuous improvement culture and inspire people to develop.
Key Responsibilities
- ▸process re‑engineering
- ▸digital design
- ▸oracle platform
- ▸servicenow
- ▸hr blueprint
- ▸governance
What You Bring
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Its values shape the way the firm consults and define the people it wants to join the journey. • Demonstrate off-shore and right-shore capabilities. • Possess Lean Black Belt certification or comparable lean skills. • Experience aligning global process improvements. • Advanced Microsoft Office skills, including PowerPoint and Visio. • Knowledge of UK employment law and ability to present accurate data. • Client focus – own quality of deliverables, strategic outcomes and build long‑term client relationships.
Requirements
- ▸offshore
- ▸lean belt
- ▸process improvement
- ▸microsoft office
- ▸uk law
- ▸client focus
Benefits
The company is open to discussing part-time, flexible, and hybrid working options if suitable within the role.
Work Environment
Hybrid