Field Supervisor - Service

About the Role

The role involves coordinating between Area Executives, employees, and customers, and being present at examiner reporting sites to gather feedback and plan daily schedules. Responsibilities include conducting annual equipment surveys, planning preventive repair schedules, performing NIS for new construction or modernization jobs, and estimating work beyond prescribed scopes. The incumbent will lead toolbox talks, promote safe work practices, carry out fatality preventive audits, prepare quarterly review reports, issue “T” orders, and monitor call‑backs, especially the top ten. Daily tasks also cover inspecting work progress, random quality checks, allocating manpower based on call‑backs, and ensuring adherence to EH&S policies. Regular commercial interactions require meeting clients to develop rapport, communicating with examiners to address their concerns, and managing contract renewals, quotations, and price negotiations. Two months before a free‑service contract expires, the elevator must be inspected, and the candidate will negotiate contract pricing, handle conversions, and lead the team to complete assigned tasks. The role also includes identifying potential T‑business opportunities, driving acquisition and recovery targets, following up invoices and payments, updating conversion/recovery data in the system, and reviewing net operational performance. Additional responsibilities focus on safety awareness, aiming for zero accidents and ensuring timely incident reporting. Participation in RQC and safety meetings, mitigation of risk‑assessment findings, and conducting EH&S inspections/audits within assigned quotas are required, with corrective actions completed by target dates. The incumbent must also conduct FPA, address corrective actions promptly, and take part in incident investigations. • Coordinate between Area Executives, employees, and customers; plan daily schedules. • Conduct annual equipment surveys and schedule preventive repairs. • Perform NIS for new construction or modernization projects and estimate additional work. • Lead toolbox talks and promote safe work practices. • Execute fatality preventive audits and prepare quarterly review reports. • Monitor and reduce call‑backs, focusing on the top ten issues. • Inspect work progress, conduct random quality checks, and allocate manpower daily. • Ensure adherence to EH&S policies and practices. • Meet commercial clients regularly to develop rapport and manage contracts. • Communicate with examiners, address their concerns, and maintain confidence. • Inspect elevators two months before free‑service contract expiry and negotiate pricing. • Handle contract conversions, lead task completion, and facilitate team needs. • Identify T‑business opportunities and drive acquisition and recovery targets. • Follow up on invoices and payments; update conversion/recovery data in the system. • Create safety awareness, aim for zero accidents, and ensure incident reporting. • Participate in RQC and safety meetings; mitigate risk‑assessment findings. • Conduct EH&S inspections/audits and complete corrective actions on schedule. • Perform FPA and conduct incident investigations within target dates.

Key Responsibilities

• ▸equipment surveys
• ▸preventive repairs
• ▸nis estimation
• ▸quality checks
• ▸eh&s audits
• ▸client contracts

What You Bring

Candidates must hold a Diploma in Electrical/Electronics and possess 7–10 years of relevant industry experience. • Hold a Diploma in Electrical/Electronics with 7–10 years of relevant experience.

Requirements

• ▸diploma
• ▸electrical/electronics
• ▸7–10 years

Work Environment

Field