Associa
Leading community management firm offering property, accounting, maintenance & administrative services.
Assistant General Manager
Assist GM in HOA operations, board liaison, property oversight, and resident services.
Job Highlights
About the Role
The Assistant General Manager serves as the liaison among the General Manager, homeowners, Board members, Committee members, and association management staff. This onsite role supports the General Manager with office, administrative, clerical, scheduling, and project‑management functions, requiring strong teamwork and customer service. • Assist the General Manager with implementing Board policies and directives per the management agreement. • Collaborate with the Board on strategic initiatives, policy governance, and association projects. • Inspect the property to ensure proper maintenance and compliance with HOA rules and regulations. • Issue violation letters to homeowners and follow up to secure corrective action. • Greet homeowners, residents, Board members, maintenance vendors, and contractors. • Research and respond to inquiries in person, by phone, and via email. • Activate and issue pool passes, parking passes, and key fobs. • Receive, sort, log, and distribute mail and packages. • Enter and update data in the database, recording and tracking documents. • Assist in creating and managing budgets; review financial reports and interpret balance sheets, income statements, operating expenses, and reserves. • Submit RFPs, manage bidding and vendor selection, develop vendor relationships, and oversee capital projects. • Handle maintenance requests and work orders; schedule and coordinate vendors and contractors onsite. • Prepare board packages and coordinate monthly and annual board meetings. • Create and send weekly communications to homeowners about maintenance, HOA guidelines, and community events. • Help homeowners complete architectural review forms and follow up on Board decisions.
Key Responsibilities
- ▸data entry
- ▸vendor management
- ▸budget prep
- ▸maintenance coordination
- ▸board meetings
- ▸compliance inspection
What You Bring
• Minimum two years of community association experience. • Well‑versed in condominium association management. • Knowledge of the roles and interactions of the Association Board, General Manager, and homeowners. • Effective project‑management skills; ability to prioritize multiple projects and communicate with all parties. • Excellent written and oral communication skills and conflict‑resolution techniques.
Requirements
- ▸2 years
- ▸condo management
- ▸board relations
- ▸project management
- ▸communication
- ▸conflict resolution
Work Environment
Field