Customer Relationship Executive

About the Role

The Helpdesk Executive will be the face of BRIGHTSTONE at the client’s site, interacting with guests and tenants, maintaining strong public relations, and gathering feedback to improve service experiences. The role is based at a residential property in Mumbai, working with a site team that includes a Property Manager and two others, and reporting directly to the Customer Relation Manager. • Cooperate, coordinate, and communicate with other departments to ensure good customer experience and share feedback for service improvement • Take ownership of requests or complaints and handle them effectively within TAT • Conduct daily rounds of the reception lobby and report lapses or observations to the relevant team • Carry out timely customer feedback surveys and share reports with client or management • Respond to emergency situations according to BRIGHTSTONE policies and contact proper authorities when needed • Follow lost‑and‑found procedures • Nominate and attend training programs at the site or BRIGHTSTONE office • Address concerns by checking emails daily for priority requests • Receive calls and emails from clients • Ensure closure of complaints through proper communication with stakeholders • Assist with filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, and dashboards • Update handover/takeover register before end of shift for all completed or pending tasks • Manage and participate in events, overseeing general maintenance and guest handling

Key Responsibilities

• ▸complaint handling
• ▸feedback surveys
• ▸emergency response
• ▸inventory tracking
• ▸dashboard updates
• ▸public relations

What You Bring

Ideal candidates are meticulous, analytical, and detail‑oriented, with strong problem‑solving abilities to identify solutions, handle complaints, and resolve conflicts effectively. Qualifications include a hospitality‑related education with 1‑2 years of experience or 2‑3 years in client‑facing roles, fluency in English and Hindi, willingness to work flexible shifts including weekends and holidays, and basic proficiency with computers and MS Office. • Maintain a hospitality outlook and presentable appearance • Relevant hospitality education with 1‑2 years experience or 2‑3 years client‑service experience • Fluency in English and Hindi • Willingness to work flexible shifts, weekends, and holidays • Basic computer skills, including MS Office (Excel, Word, PowerPoint)

Requirements

• ▸hospitality
• ▸1‑2 yrs
• ▸english
• ▸hindi
• ▸ms office
• ▸problem‑solving

Benefits

BRIGHTSTONE offers an entrepreneurial and inclusive environment, a competitive pay package, a Total Rewards Program, and opportunities for personal growth, with a scheduled 48‑hour work week on site in Mumbai. • Competitive pay, Total Rewards Program, and entrepreneurial, inclusive work environment

Work Environment

Onsite