Robertson Group
A multi-disciplinary construction and development company providing integrated services.
Customer Care Administrator
Administer customer care communications and coordinate work for Urban Union team.
Job Highlights
About the Role
• Handle all customer care notifications and communications professionally, promptly, and courteously. • Ensure notified issues are assigned to the appropriate contractor within acceptable timescales. • Assist in reporting, arranging, coordinating, and scheduling all customer care work. • Listen to customers, partners, and colleagues to ensure their voices are heard. • Take responsibility for individual actions, safety, community, and environment.
Key Responsibilities
- ▸customer care
- ▸issue assignment
- ▸work scheduling
- ▸reporting
- ▸safety management
- ▸stakeholder engagement
What You Bring
The position is a hands‑on administrative and customer‑support role. You will work from the Glasgow office, learning quickly, adapting to changing needs and using strong people skills to manage communications and coordinate work. Successful candidates will have experience in document and control filing, an SVQ relevant to Business Administration, and proven multitasking abilities. Excellent interpersonal, organisational, written and verbal communication skills are essential, as is proficiency with Microsoft Office 365. Robertson’s guiding principles—listening, professionalism, responsibility, determination, and teamwork—shape everyday decisions and drive a culture of growth, innovation and high performance. Robertson is committed to diversity and inclusion, encouraging applications from people of all backgrounds. To apply, submit your CV; the role is subject to pre‑employment screening and references. • Act professionally with prudence, diligence, and attention to detail.
Requirements
- ▸microsoft office
- ▸svq business
- ▸document filing
- ▸customer support
- ▸multitasking
Benefits
Employees enjoy a comprehensive rewards package that includes 33 days of annual leave, a salary‑sacrifice pension scheme, life assurance, a cycle‑to‑work scheme, discounted gym and restaurant offers, an annual flu vaccine, e‑learning, and health, wellbeing, life‑management and financial support. • 33 days annual leave (pro‑rata, increasing with service). • Salary sacrifice pension scheme and life assurance. • Cycle‑to‑work scheme and discounts via Hapi Rewards. • Annual flu vaccine, e‑learning access, health & wellbeing support. • Life management and financial support.
Work Environment
Hybrid