Senior Manager, Crisis Communications

About the Role

In this role you will own the day‑to‑day operation and continuous improvement of Schneider Electric’s crisis communications capability, ensuring the organization can spot emerging issues early, respond quickly, and build long‑term preparedness. You will serve as a central coordinating figure during active crises, aligning messaging, integrating reputational considerations, and working closely with Legal, Security, HR, Operations, Government Affairs and regional communications teams. Key responsibilities include leading the global crisis communications function, managing monitoring and escalation processes, and preparing real‑time statements, Q&As and leadership guidance. You will also design and run preparedness activities such as tabletop simulations, refresh playbooks, and deliver training to communications teams and leaders. Ongoing duties involve overseeing the monitoring ecosystem, distilling insights for senior leaders, building cross‑functional partnerships, and measuring performance through clear KPIs to drive continuous improvement. • Lead daily execution of global crisis communications, ensuring readiness and consistent response standards. • Manage crisis monitoring, escalation, and rapid‑response processes to detect emerging issues quickly. • Coordinate communications during active crises with Legal, Security, HR, Operations, Government Affairs and business leaders. • Prepare real‑time statements, Q&As, holding lines and guidance for leadership. • Conduct post‑incident assessments to capture lessons learned and improve processes and tools. • Design and run crisis preparedness activities such as tabletop exercises, simulations and training programs. • Oversee the monitoring ecosystem, vendor management and alerting mechanisms, translating insights into actionable recommendations. • Build strong partnerships across functions to embed crisis communications into enterprise incident‑management. • Track performance using KPIs (speed, clarity, consistency, sentiment) and report to senior leadership.

Key Responsibilities

• ▸crisis monitoring
• ▸escalation management
• ▸statement drafting
• ▸tabletop exercises
• ▸kpi tracking
• ▸vendor management

What You Bring

The ideal candidate holds a bachelor’s degree in communications, journalism, public relations or a related field and brings 8–12 years of experience in corporate communications, issues management or high‑risk environments. Proven expertise in leading crisis monitoring, escalation and post‑incident reviews within a complex, matrixed organization is required, along with strong judgment, exceptional written and verbal skills, and the ability to stay organized and decisive under pressure. Experience with crisis communication platforms, media monitoring tools and analytics dashboards is a plus. • Bachelor's degree in communications or related field; 8‑12 years of corporate/issue management experience. • Proven experience leading crisis monitoring, escalation and response coordination in a matrixed organization. • Strong judgment, excellent written and verbal communication, highly organized and able to operate under pressure. • Familiarity with crisis communication platforms, media monitoring tools and analytics dashboards.

Requirements

• ▸bachelor's
• ▸communications
• ▸8‑12 years
• ▸crisis monitoring
• ▸media monitoring
• ▸analytics dashboards

Benefits

Schneider Electric values diversity and inclusion as core to its culture, actively supporting programs such as Disability Confident and striving to reflect the communities it serves. The company offers a competitive salary and bonus scheme, 28 days of annual leave plus public holidays, pension, employee share ownership, health and wellbeing support, flexible gym options, internal mobility through the Open Talent Market, and extensive learning resources. • Competitive salary, bonus, 28 days annual leave, pension, employee share plan, health & wellbeing support, gym flex, internal mobility and learning resources. • Commitment to diversity, inclusion and the Disability Confident Program.

Work Environment

Hybrid