Workplace Experience Lead

About the Role

The Workplace Experience Lead oversees end-to-end workplace and office operations, ensuring a smooth, safe, and welcoming environment for employees and visitors. They manage office communication and act as the first point of contact for workplace-related inquiries. Key duties include managing daily facilities functions such as reception, housekeeping, security coordination, space planning, and vendor management. The role supervises cafeteria operations to ensure food quality, hygiene, cost optimization, and employee satisfaction. It also handles transport and shuttle services, and administers workplace technology systems like access control, visitor management, ticketing tools, and mailroom operations. The lead analyzes feedback and operational data to improve services and optimize space utilization. They ensure office maintenance, cleanliness, supplies, and safety protocols are consistently upheld. Additionally, they coordinate events, celebrations, wellness activities, and culture‑building initiatives while supporting meeting room setups and office tech functionality. • Oversee end-to-end workplace and office operations. • Manage office communication and serve as primary point of contact for workplace inquiries. • Coordinate daily facilities functions: reception, housekeeping, security, space planning, and vendor management. • Supervise cafeteria operations to ensure quality, hygiene, cost efficiency, and employee satisfaction. • Handle transport and shuttle services, ensuring safety and smooth planning. • Administer workplace technology systems, including access control, visitor management, ticketing tools, and mailroom. • Analyze feedback and operational data to improve services and optimize space utilization. • Ensure office maintenance, cleanliness, supplies, and safety protocols are upheld. • Coordinate events, celebrations, wellness activities, and culture‑building initiatives. • Support meeting room setups and office tech functionality. • Manage vendor relationships and communicate effectively with stakeholders.

Key Responsibilities

• ▸tech systems
• ▸facilities management
• ▸data analysis
• ▸space planning
• ▸vendor management
• ▸event coordination

What You Bring

Essential competencies include employee experience and customer focus, leadership and collaboration, and operational efficiency. Vendor management, communication and relationship building, as well as adaptability and creativity are also required. The position is based on‑site in Bengaluru, Karnataka, with a scheduled weekly hours of 48. Candidates are encouraged to apply even if they do not meet every requirement, as JLL values potential and fit. • Demonstrate adaptability and creativity in workplace solutions.

Requirements

• ▸adaptability
• ▸creativity
• ▸leadership
• ▸collaboration
• ▸vendor management
• ▸communication

Work Environment

Onsite