Carrier
Innovative leader in building solutions, delivering energy-efficient technologies for comfort and sustainability.
Manager
Manage key account service, delivery parameters and channel management for HVAC.
Job Highlights
About the Role
The role focuses on managing key account service, overseeing service‑delivery parameters, and handling channel management. Responsibilities include call management, national account customer handling, preventive‑maintenance management, and coordinating repair and retrofit jobs. • Manage key account service and service‑delivery parameters. • Oversee channel management and national account customer interactions. • Conduct call management, preventive‑maintenance scheduling, repair and retrofit coordination.
Key Responsibilities
- ▸account management
- ▸service delivery
- ▸channel management
- ▸call management
- ▸preventive maintenance
- ▸repair coordination
What You Bring
Candidates must have 10 to 12 years of experience in the HVAC field, with proven expertise in customer service and channel management. • Require 10‑12 years HVAC experience with strong customer service and channel management background.
Requirements
- ▸hvac
- ▸10‑12 years
- ▸customer service
- ▸channel management
Benefits
Carrier offers competitive benefits such as flexible schedules, parental leave, professional development opportunities, and an employee assistance program, together with a commitment to diversity, inclusion, and employee engagement. • Offer flexible schedules, parental leave, professional development, and employee assistance program.
Work Environment
Field