Technical Administrator

About the Role

You’ll be responsible for providing technical administration support for a team of shutters and gates technicians, being their point of contact and providing guidance, and administration support to colleagues ensuring a consistent and high level of customer service is achieved. You’ll ensure that planned and reactive maintenance tasks are completed within the agreed SLA timeframes, and providing technical expertise working alongside the quote team enabling the generation of quotations and ensuring all correct parts ordered are chargeable and recovered. You’ll manage the organisation, coordination and logistics of meetings and events, ensuring all relevant documentation is prepared and issued as appropriate. You’ll drive weekly team conference calls to review performance and provide cost reports to assist the Shutters and Gates Manager in contract discussions. • Provide technical administration support and act as primary contact for shutters and gates technicians. • Ensure planned and reactive maintenance tasks meet SLA timeframes and supply technical expertise for quotations and parts ordering. • Organise and coordinate meetings, events, and weekly team conference calls, preparing documentation and performance reports. • Deliver exceptional customer service while managing a complex, demanding workload. • Manage a team of two direct reports and report to the Shutters and Gates Manager.

Key Responsibilities

• ▸technical administration
• ▸sla management
• ▸quotation support
• ▸parts ordering
• ▸meeting coordination
• ▸performance reporting

What You Bring

Due to continued growth, we are recruiting for an experienced Technical Administrator. You’ll be proactive, methodical, organised, and have excellent attention to detail. You’ll have excellent communication skills with the ability to influence and use diplomacy. You’ll be focused on delivering exceptional customer service, whilst managing and prioritising a complex and demanding workload. You’ll currently be working in a similar role, or you could be a Shutters and Gates Engineer looking for a more admin‑focused role. Reporting directly to the Shutters and Gates Manager, you’ll be managing a team of two direct reports. You’ll work 40 hours a week across Monday to Friday, with occasional travel to other Arcus and client sites, so a driving licence and own car are essential. • Demonstrate proactive, methodical, organised approach with strong attention to detail and diplomatic communication. • Work 40 hours per week, Monday‑Friday, with occasional travel requiring a valid driving licence and own vehicle.

Requirements

• ▸technical administrator
• ▸driving licence
• ▸proactive
• ▸customer service
• ▸team management
• ▸detail‑oriented

Benefits

Salary ranges from £32,000 to £37,000 per annum, depending on experience, with a 4 % bonus subject to target achievement. The package includes 25 days of annual leave plus bank holidays, a group personal pension scheme with matched contributions of 5‑6 %, life assurance, a funded training sponsorship scheme, and access to discounts, vouchers, and financial aid programs. • Receive a salary of £32,000‑£37,000 plus a 4 % performance bonus. • Enjoy 25 days of annual leave plus bank holidays, pension matching of 5‑6 %, life assurance, funded training, and discount programmes.

Work Environment

Field