Associa
Leading community management firm offering property, accounting, maintenance & administrative services.
Office Manager
Oversee office operations, staff, homeowner communication, and compliance in HOA office.
Job Highlights
About the Role
Associa is looking for an Office Manager to join our team in Draper, UT. The Office Manager is responsible for overseeing daily office operations and supervising administrative staff within the HOA management office. This role ensures efficient workflows, consistent homeowner communication, compliance with company and association policies, and high-quality customer service. The Office Manager serves as a central point of coordination between management, staff, vendors, and Board leadership. • Oversee daily office operations for efficiency, organization, and professionalism • Develop, implement, and maintain office procedures, workflows, and internal controls • Respond promptly to homeowner inquiries and correspondence • Manage office schedules, coverage, and task prioritization • Maintain organized digital and physical records per company standards • Supervise, train, and support administrative and support staff • Assign tasks, monitor workloads, and ensure accountability • Provide guidance, coaching, and performance feedback to staff • Foster a collaborative, respectful, and service‑oriented work environment • Act as first point of escalation for staff questions or issues • Ensure professional, consistent communication with homeowners • Prepare Board materials, reports, and correspondence as needed • Support Community Managers with administrative needs and follow‑up items • Assist with invoice processing, tracking, and follow‑up • Coordinate with vendors for office‑related services and supplies • Monitor office expenses and maintain budget awareness • Support accounting and management teams with documentation and reporting • Ensure compliance with company policies, HOA governing documents, and legal requirements • Monitor service standards and implement improvements as needed • Maintain confidentiality of sensitive homeowner, Board, and financial information
Key Responsibilities
- ▸office ops
- ▸procedure setup
- ▸record keeping
- ▸invoice processing
- ▸vendor coordination
- ▸compliance
What You Bring
Requirements include a minimum of 3–5 years of office management or supervisory experience, strong leadership, organizational, and communication skills, and proficiency in office software, databases, and HOA management systems. Candidates must be able to multitask, prioritize, and meet deadlines in a fast‑paced environment while maintaining a professional demeanor and strong customer service skills. • Minimum 3–5 years of office management or supervisory experience • Strong leadership, organizational, and communication skills • Proficiency in office software, databases, and HOA management systems • Ability to multitask, prioritize, and meet deadlines in a fast‑paced environment • Professional demeanor with strong customer service skills
Requirements
- ▸office management
- ▸leadership
- ▸communication
- ▸office software
- ▸hoa systems
- ▸customer service
Benefits
Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.
Work Environment
Office Full-Time