Renuity
Provides smart home solutions to enhance comfort, convenience, and efficiency.
Call Center - Inside Sales Agent (On-Site) - Full Time
Manage inbound/outbound calls, qualify leads, set appointments, and sell home remodel services.
Job Highlights
About the Role
As a Call Center Inside Sales Agent you will support homeowners exploring remodeling projects by qualifying interest, setting appointments, and delivering an exceptional first impression. You will work with customers across all Mad City markets, guiding them toward solutions they love while collaborating with scheduling teams to confirm appointments. • Handle inbound and outbound calls in a fast‑paced call center. • Verify and confirm appointment schedules with customers and the scheduling team. • Use pre‑written scripts to engage homeowners and recommend remodeling solutions. • Compete in department contests to meet personal and team sales goals. • Maintain reliable attendance and consistent performance.
Key Responsibilities
- ▸call handling
- ▸appointment scheduling
- ▸script use
- ▸sales goals
- ▸customer qualification
- ▸first impressions
What You Bring
• Demonstrate strong communication, outgoing personality, and professional presence. • Multitask, prioritize tasks, and stay organized while using technology.
Requirements
- ▸communication
- ▸outgoing
- ▸professional presence
- ▸multitask
- ▸prioritize
- ▸organized
Benefits
Mad City Windows & Baths, a Renuity Company, is hiring a full‑time Call Center Agent – Inside Sales for night and weekend shifts from 1 pm to 9 pm, with a preference for Saturday and Sunday availability. The position offers a base pay of $16 per hour plus uncapped commission, with average annual earnings ranging from $50,000 to $70,000+ and no prior experience required. Mad City Windows & Baths, part of the Renuity family, is dedicated to making home improvement faster, easier, and stress‑free. With rapid growth and a culture that promotes from within—100% of current marketing leaders started in entry‑level roles—team members have ample opportunity to impact the business, develop their careers, and help people create homes they love. • Earn uncapped commissions, with typical annual earnings of $50‑$70k. • Work in a brand‑new expanded call‑center workspace with flexible shift options. • Receive medical, dental, vision, life, disability insurance and paid parental leave. • Participate in a 401(k) retirement plan, generous PTO, paid holidays, and team events.
Work Environment
Field