Facility Program Manager (Whitespace Engineering)

About the Role

The Facility Program Manager supports client operations by coordinating day‑to‑day activities that ensure uptime and reliability of contracted colocation sites, gathering information, identifying solutions, and presenting recommendations to Data Center Managers. The role oversees incident response, change and maintenance processes, access control, capacity forecasting, audit preparation, quality assurance, and vendor relationships to meet service level agreements and compliance policies. • Provide 24x7 secondary escalation support for facility incidents when the client Data Center Manager is unavailable. • Collect incident information, act as client representative, and recommend next steps to the Data Center Manager. • Lead root‑cause analysis with facilities and drive action items to target dates. • Coordinate change requests from colocation providers, validating windows, scope, assessments, and documentation. • Draft change details including risk identification, impacts, and mitigation strategies. • Represent the client on Change Advisory Board (CAB) meetings for facility changes. • Ensure maintenance calendars are planned, schedule targets are met, and approve facility MOPs. • Identify, coordinate, and assess tabletop exercises and change risks; collaborate on mitigation and back‑out plans. • Engage additional client engineering resources as needed and avoid conflicting maintenances across regions. • Project‑manage facility‑related improvements to align with service level agreements. • Provision and terminate site access per client approvals, and conduct quarterly badge compliance assessments. • Escort visitors and provide tours as required. • Analyze capacity planning forecasts to monitor space and power thresholds; present exception findings to the Data Center Manager. • Investigate power usage anomalies and collect data for further action. • Prepare sites for audits, track remediation actions to completion, and ensure DCIM data accuracy. • Author, review, and approve facility‑related procedures. • Oversee onsite vendor check‑ins, manage cleaning services contracts, and enforce colocation SLA and KPI compliance. • Document, manage, and appropriately escalate project and client issues. • Monitor industry trends, coordinate potential best‑practice opportunities with the client, and communicate technical information clearly.

Key Responsibilities

• ▸escalation support
• ▸root cause
• ▸change management
• ▸capacity planning
• ▸vendor management
• ▸access control

What You Bring

Qualified candidates must have a bachelor’s degree in Business, Facilities Management, Construction Management, Engineering, or a related field, at least five years of facility management experience, expert knowledge of data‑center operations, strong written and verbal communication skills, and proficiency with Microsoft Office, SharePoint, and basic electrical/mechanical schematics.

Requirements

• ▸bachelor's
• ▸5 years
• ▸data‑center
• ▸communication
• ▸microsoft office
• ▸sharepoint

Work Environment

Onsite