Front Desk Supervisor

About the Role

The role involves supervising front office operations, ensuring exceptional guest experiences from arrival to departure, handling check‑in/out, training staff, maintaining financial records, and upholding quality standards. • Supervise daily front office operations • Assist guests with check‑in/out and support front desk staff • Greet and welcome owners and guests upon arrival • Register guests in the system, verifying reservation and payment details • Promote Hilton Grand Vacations services and member benefits • Train and direct new team members • Ensure compliance with front office quality standards and policies • Provide ongoing team training and support • Maintain house bank, deposit receipts, and daily financial reports • Oversee accurate registration, check‑out, and charge posting processes • Assign tasks related to credit, missing information, and front desk organization • Maintain daily log of guest opportunities and corrective actions • Follow up on unresolved situations and credit opportunities promptly • Attend work regularly according to company standards

Key Responsibilities

• ▸front office
• ▸guest check‑in
• ▸guest check‑out
• ▸staff training
• ▸financial reporting
• ▸quality compliance

What You Bring

Candidates must have at least a high school diploma or GED, related experience, strong problem‑solving and interpersonal skills, and the ability to interpret documents and reports; an associate’s degree, three years of experience, and supervisory background are preferred. • High school diploma/GED required • Prior related experience required • Ability to read, analyze, and interpret complex documents • Strong problem‑solving, judgment, and interpersonal skills • Basic math skills • Preferred: associate’s degree, 3+ years related experience, supervisory experience

Requirements

• ▸high school
• ▸associate degree
• ▸3+ years
• ▸supervisory
• ▸problem solving
• ▸interpersonal

Benefits

Hilton Grand Vacations is seeking a Front Desk Supervisor for The Suite at Fall Creek Resort in Branson, MI, offering opportunities for growth and a dynamic team environment. Team members enjoy competitive hourly pay, daily pay options, worldwide discounted hotel rates, a 401(k) match, employee stock purchase, generous paid time off and sick time, tuition reimbursement, recognition programs, and ample learning and advancement opportunities. • Competitive hourly base pay and positive team environment • Daily pay option for earned wages before payday • Discounted hotel rates worldwide • 401(k) plan with company match • Employee stock purchase program • Generous paid time off and sick time • Recognition programs and rewards • Tuition reimbursement and career advancement opportunities

Work Environment

Onsite