Baker Hughes
Provides innovative solutions for energy, industrial, and infrastructure sectors globally.
Technical Support Engineer
Provide technical ownership, resolve escalated issues, support projects and ensure HSEQ compliance.
Job Highlights
About the Role
As a Technical Support Engineer you will provide technical ownership and operational leadership across customer support, project execution, and HSEQ compliance, working closely with project managers, customers, and field teams to drive performance, innovation, and continuous improvement. • Resolve escalated technical issues to protect customer relationships. • Serve as the technical point of contact for key accounts and internal teams. • Support project managers in planning and executing major projects. • Provide technical input for product design, build, and field execution. • Review installed telecoms and special projects to enhance network performance. • Contribute technical expertise to contract negotiations and tender responses. • Help manage service technician performance against KPIs. • Lead HSEQ compliance across operations and projects.
Key Responsibilities
- ▸technical issues
- ▸technical liaison
- ▸network review
- ▸design input
- ▸hseq compliance
- ▸tender expertise
What You Bring
Do you enjoy solving complex technical and customer challenges? This role combines technical expertise, project execution, and customer engagement, allowing you to strengthen customer relationships, improve service delivery, and ensure safe and effective implementation of solutions. To succeed you need experience in project management and execution ownership, strong technical problem‑solving and customer support capabilities, knowledge of small diesel generators and ancillary equipment, and a solid understanding of electrical regulations and safe installations. Excellent organisational, communication and data‑analysis skills, along with experience in customer‑facing technical roles and supporting health, safety and environmental systems, are also required. • Proven experience in project management and execution ownership. • Strong technical problem‑solving and customer support skills. • Knowledge of small diesel generators and ancillary equipment. • Understanding of electrical regulations and safe installation practices. • Background in customer‑facing technical roles. • Excellent organisational, communication, and data‑analysis abilities. • Experience supporting health, safety, and environmental management systems. • Strong safety and compliance culture.
Requirements
- ▸project management
- ▸problem solving
- ▸customer support
- ▸diesel generators
- ▸electrical regulations
- ▸health safety
Benefits
The role offers flexibility, including occasional out‑of‑hours work, travel and onsite project support, with the option to work remotely from home or another location three days a week. Baker Hughes promotes an open, collaborative environment where people are supported to grow and perform at their best, offering a competitive package that includes wellbeing initiatives, safety culture, learning opportunities, and a range of financial and voluntary benefits while championing diversity, inclusion and a new energy future. • Competitive package supporting wellbeing and career growth. • Work‑life balance initiatives and flexible remote work (three days a week). • Learning and development opportunities. • Financial, insurance, and additional voluntary benefits.
Work Environment
Field