Jll
JLL provides professional services in real estate and investment management worldwide.
Assistant Manager - Soft Services
Oversee daily workspace services, manage vendors, ensure quality and client satisfaction.
Job Highlights
About the Role
The Workspace Services role is proactive and detail‑oriented, ensuring that workspace services are delivered to a consistent standard that enhances occupant and guest experiences while maintaining safe working practices. It oversees day‑to‑day service delivery by the Workspace team and vendor partners, aligning with the Workspace Experience team to create customer delight. Collaboration with security, dining services and landlords is also required to maintain consistent service. Key responsibilities include transforming the Workspace team for the future, enforcing clear‑deck and lost‑property policies, and performing proactive checks after business hours so workspaces are refreshed for occupants. The role manages client and stakeholder expectations, meets or exceeds contract KPIs, and delivers exceptional service reflected in client feedback. Leadership duties involve fostering teamwork, conducting performance assessments, training staff, and developing succession plans for critical positions. Operational duties encompass implementing procedures, managing change control, handling incidents, coordinating vendors, and driving continuous improvement and cost‑saving initiatives. • Oversee daily workspace service delivery and vendor performance, ensuring compliance with SOPs and SLAs. • Maintain high‑quality occupant and guest experience through proactive checks, clear‑deck, and lost‑property processes. • Manage client relationships, meet contractual KPIs, and act on stakeholder feedback. • Lead, coach, and develop an agile team; conduct performance assessments and succession planning. • Implement and monitor operational procedures, risk assessments, change‑control, and incident escalation. • Coordinate vendors, conduct supplier performance spot‑checks, and ensure SLA/KPI adherence. • Drive continuous improvement and cost‑saving initiatives using data analysis.
Key Responsibilities
- ▸service delivery
- ▸vendor management
- ▸occupant experience
- ▸client management
- ▸team leadership
- ▸data analysis
What You Bring
Candidates should have at least five years of experience in facility or hospitality management, excellent verbal and written communication, and strong analytical, organisational and administration skills. Fluency in Cantonese and English is required; a bachelor’s degree in facilities management or a related field is beneficial but not mandatory. The role demands a detail‑focused, proactive, self‑motivated individual who embraces new ideas and works well in diverse, multicultural teams. • Require minimum 5 years facility or hospitality management experience and strong communication, analytical, and organisational skills. • Fluent in English and Cantonese; able to work in a fast‑paced, multicultural environment. • Demonstrate client‑focused, proactive, innovative, and teamwork behaviours aligned with JLL values.
Requirements
- ▸5+ years
- ▸facility mgmt
- ▸hospitality
- ▸english
- ▸cantonese
- ▸bachelor's
Benefits
JLL empowers you to shape a brighter way, combining world‑class services, advisory and technology to create a better world. The company is committed to hiring talented people, helping them grow meaningful careers and belong, whether they come from commercial real estate, skilled trades, technology or other industries.
Work Environment
Onsite