Branch President of Operations - Residential Property Management

About the Role

The Branch President of Operations is a performance‑driven leader who mentors branch leadership and staff, acting as an operational liaison and industry ambassador for Associa. Based in St. Petersburg, FL, this role oversees operations across Sarasota, Tampa, Fort Myers, and the surrounding region, guiding multiple departments to achieve strategic objectives. • Partner with executive leaders to set business objectives, develop policies, and coordinate functions among branches, ancillary companies, and home office departments. • Lead branch management planning, including budgeting and performance improvement across employee experience, client satisfaction, and financial profitability measured by Balanced Scorecards. • Oversee branch management agreement renewals and prepare timely management reports and financial statements to track objective progress. • Ensure timely corporate accounts receivable collections and improve internal controls based on audit findings and training. • Educate branch teams on company policies, procedures, and compliance with federal and state laws. • Provide motivational mentoring and coaching to achieve annual and quarterly business objectives. • Evaluate branch team performance, enforce policy compliance, and manage hiring and termination of branch executive employees. • Serve on executive committees covering management, operations, and other areas. • Manage a leadership team supervising Operations, Services, Communications, Marketing, and Maintenance departments, directing their work through planning, assigning, and performance reviews. • Carry out supervisory responsibilities including interviewing, hiring, training, appraising, rewarding, disciplining, and resolving employee issues. • Support and guidance for marketing and sales on key strategic accounts.

Key Responsibilities

• ▸strategic planning
• ▸budget management
• ▸performance reporting
• ▸accounts receivable
• ▸compliance training
• ▸team coaching

What You Bring

• Valid Florida Community Association Manager License (LCAM). • Bachelor’s or advanced degree in business administration or related field with 10+ years of continuous leadership experience in property management or a related service field, or equivalent combination of education and experience. • In‑depth knowledge of community association management including business practices, finance, marketing, and operations. • Ability to relate effectively with Boards of Directors, community members, vendors, and employees, resolving conflicts promptly. • Strong leadership, direction, and team‑building skills, empowering front‑line issue resolution. • Talent management expertise in selecting, appraising, motivating, influencing, and developing subordinates. • Strategic and tactical planning and management capability. • Excellent interpersonal skills, patience, persistence, and flexibility. • Proficiency with Microsoft Word, Excel, and Outlook. • Ability to read and interpret homeowner association governing documents, bylaws, and contracts. • Awareness of legislative changes affecting client service delivery models.

Requirements

• ▸lcam
• ▸business degree
• ▸microsoft office
• ▸community mgmt
• ▸leadership
• ▸strategic planning

Benefits

Associa offers a competitive benefits package including medical, dental, vision, 401k, disability insurance, and wellness and development initiatives. The company has been recognized as a Great Place to Work for six consecutive years, with many locations earning Best and Brightest awards. We are an equal opportunity employer, considering all qualified applicants without regard to protected characteristics.

Work Environment

Office Full-Time