Interior Logic Group, Inc.
Interior Logic Group offers design, installation, and renovation services for residential and commercial properties.
Customer Service Coordinator
Handle inbound/outbound calls, schedule installations, resolve issues, and promote sales.
Job Highlights
About the Role
The Customer Service Coordinator works in an inbound and outbound call‑center environment, handling scheduling, customer inquiries, updates, appointments, issue resolution, and database maintenance. The role may also involve developing and qualifying sales leads while ensuring complete customer satisfaction and a high Voice of Customer quality score. Key responsibilities include providing professional customer support, tracking satisfaction metrics, delivering production and service information, and scheduling installations. The coordinator also promotes Crew2 products, presents pricing and terms, and maintains accurate records using monitoring tools. Collaboration with the Contact Center team is essential for routing calls and supporting overall service and sales objectives. • Provide inbound and outbound call‑center support, addressing customer questions and concerns. • Schedule installations, appointments, and post‑installation follow‑up calls per established processes. • Resolve customer issues, update records, and maintain a high Voice of Customer score. • Develop, qualify, and promote Crew2 products and services, presenting pricing and terms. • Accurately process and track customer information using available monitoring tools. • Route calls to appropriate departments and collaborate with the Contact Center team.
Key Responsibilities
- ▸call support
- ▸scheduling
- ▸issue resolution
- ▸product promotion
- ▸data tracking
- ▸call routing
What You Bring
Candidates must have a high school diploma or GED, strong problem‑resolution and customer‑service skills, and be detail‑oriented with high accuracy. The ability to multitask, work well in a team, and proficiently use Microsoft applications is required, while excellent oral and written communication is essential. Call‑center experience is preferred. • Demonstrate strong problem‑resolution abilities, attention to detail, and multitasking skills. • Utilize Microsoft applications and communicate effectively both verbally and in writing. • Meet the minimum qualification of a high school diploma or GED; call‑center experience preferred.
Requirements
- ▸microsoft
- ▸high school
- ▸call‑center
- ▸problem‑resolution
- ▸customer service
- ▸teamwork
Benefits
Crew2 values diversity, teamwork, and respect, empowering associates to grow and succeed. The company offers up to $17 per hour, full benefits, competitive paid time off, and remote Fridays after training for new hires. Benefits include comprehensive medical, dental, and vision coverage, a 401(k) with company match, short‑ and long‑term disability, life insurance, flexible paid time off, eight paid holidays, and optional programs such as weight‑loss management and pet insurance. With over 200 locations nationwide, employees have ample opportunities for professional growth and advancement. • Earn up to $17/hr with full benefits, competitive PTO, remote Fridays after training, and comprehensive health coverage.
Work Environment
Office Full-Time