Business Analyst I

About the Role

Under general supervision, the role provides data assessment, reporting, and recommendations within assigned areas of expertise, supporting and enhancing overall department workflow, customer service, improvement, and work quality. The position serves as a subject matter expert for assigned functions, preparing data reports, offering assessments, and resolving issues while monitoring workflow and ensuring accuracy. It also supports special projects, identifies process risks, recommends improvements, and evaluates training materials. • Serve as subject matter expert for assigned functions. • Prepare and present data summary reports, highlighting changes and trends for management. • Provide assessments and recommendations to management. • Resolve internal and external issues related to department functions. • Track issues to resolution, collaborating with other groups. • Monitor workflow to ensure timely project and daily task completion. • Assist with special projects and cross‑functional team initiatives. • Ensure accuracy and quality of departmental processes and outputs. • Identify risks associated with new or changed processes. • Recommend process improvements for continuous enhancement. • Evaluate and improve training methods and materials; develop training as needed.

Key Responsibilities

• ▸data reporting
• ▸issue resolution
• ▸workflow monitoring
• ▸process improvement
• ▸risk identification
• ▸training development

What You Bring

Candidates must have an accredited Bachelor’s degree in Business Administration or a related field, or a high school diploma/GED combined with four years of relevant experience. Preference is given to applicants without prior work experience beyond the educational requirement. The role requires repetitive motions, eye/hand/foot coordination, and the ability to sit, talk, and hear while using standard office equipment such as computers, phones, and copy machines. It is performed in a professional office environment. The role may require air travel to federal property; candidates must possess a REAL ID or an approved alternative.

Requirements

• ▸bachelor's
• ▸ged
• ▸4 years
• ▸office equipment
• ▸air travel
• ▸real id

Benefits

The position operates on a hybrid schedule in Windsor, CT with a base pay range of $54,500‑$63,000, dependent on experience, education, and location. Employees receive a competitive total compensation package including medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) matching, paid vacation, holidays, and personal days, with variations by site. WM prides itself on a people‑first culture, investing in employee growth, offering stability, and committing to a sustainable future.

Work Environment

Hybrid