Avalonbay Communities
Develops, redevelops, acquires, and manages high-quality apartment communities in the U.S.
Community Concierge
Front desk concierge providing resident service, managing traffic, and supporting leasing.
Job Highlights
About the Role
The Community Concierge leads the front‑desk team in a full‑time position, working Wednesday through Sunday evenings. Acting as the first point of contact, the Concierge supports residents, assists prospects, and collaborates with leasing and maintenance to ensure smooth daily operations. • Greet residents and prospects, creating a welcoming front‑desk atmosphere. • Monitor foot traffic and coordinate with leasing and maintenance teams. • Address resident inquiries, package deliveries, and maintenance requests. • Oversee move‑in and move‑out processes to enhance resident satisfaction. • Implement programs aimed at improving overall resident experience.
Key Responsibilities
- ▸front desk
- ▸resident support
- ▸move‑in
- ▸move‑out
- ▸program management
- ▸team leadership
What You Bring
Successful candidates possess strong communication abilities, both verbal and written, and excel at multitasking, time management, and maintaining composure under pressure. Required qualifications include a high school diploma or GED, at least one year of experience in hospitality or a related field, and proficiency with administrative software and Microsoft Office. • Minimum education: High School diploma or GED. • Preferred experience: 1+ year in hotel, retail, or restaurant settings. • Proficient in administrative software and Microsoft Office Suite. • Demonstrated strong communication, time‑management, patience, and organizational skills.
Requirements
- ▸high school
- ▸hospitality
- ▸microsoft office
- ▸administrative
- ▸communication
- ▸time management
Benefits
AvalonBay offers a comprehensive benefits package that includes health, dental, vision, 401(k) matching, paid vacation, tuition reimbursement, an employee stock purchase plan, and a 20 % discount on its apartments. The company also promotes internal growth, recognition programs, and a culture based on integrity, caring, and continuous improvement. • Work Wednesday–Sunday evenings, 2 pm – 10:30 pm (full‑time).
Work Environment
Onsite