Marketing Representative, Pre Arrival

About the Role

Launch your marketing career with a $2,500 monthly incentive guarantee for up to six months. As a Marketing Representative, Pre‑Arrival, you will deliver exceptional customer service while booking qualified timeshare tours for owners and guests. Key duties involve contacting owners and guests through outbound calls and email to schedule property previews, managing daily call lists and meeting production quotas, selling local tours and activities while providing concierge vacation planning, and promoting HGV Ultimate Access events. You will also work with management to resolve customer challenges, fulfill reasonable requests, and complete assigned administrative tasks. • Provide exceptional customer service and book qualified timeshare tours • Contact owners and guests via outbound calls and email to schedule property previews • Manage daily outbound call quotas and maintain call lists • Sell local tours, activities, and deliver concierge vacation planning • Promote HGV Ultimate Access events • Proactively resolve customer challenges with management • Complete administrative tasks assigned by management

Key Responsibilities

• ▸customer service
• ▸outbound calls
• ▸call quotas
• ▸tour sales
• ▸event promotion
• ▸issue resolution

What You Bring

Candidates must hold a High School Diploma or GED, have at least one year of customer‑service experience, and be able to work flexible hours. A thorough knowledge of the local area and excellent verbal and written communication skills are required. Prior sales call‑center, timeshare, tour, or concierge experience is preferred. • Minimum qualifications: High School Diploma/GED, 1+ year customer service experience, flexible availability, strong local area knowledge, excellent communication • Preferred experience: sales call‑center, timeshare, tours, or concierge service

Requirements

• ▸high school
• ▸customer service
• ▸flexible hours
• ▸local knowledge
• ▸communication
• ▸call‑center

Benefits

We offer a competitive benefits package for full‑time team members. The base pay is $17 per hour plus commission and bonuses, targeting annual earnings of $100,000, with top performers earning more. Benefits include medical, dental, and vision insurance, a 401(k) plan with company match, life insurance, a stock purchase program, discounted travel rates, generous paid time off, paid sick days, and recognition and advancement opportunities. HGV has been praised for work‑life balance and family‑friendly benefits, earning four‑star ratings and Newsweek’s “America’s Greatest Workplaces for Parents & Families.” The role operates on a flexible schedule that includes weekends and holidays, and remote work may be available depending on business needs and performance standards. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities throughout the hiring process and employment. • Work flexible schedule including weekends, holidays, and possible remote work • Earn $17/hour plus commission/bonuses, targeting $100K annual earnings • Receive $2,500 monthly incentive guarantee for up to six months • Benefit from medical, dental, vision insurance and 401(k) match • Access life insurance, stock purchase program, and discounted travel rates • Enjoy generous paid time off, paid sick days, and recognition programs

Work Environment

Office Full-Time