Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Front Desk Clerk
Greeting guests, handling check‑ins/outs, payments, and front desk duties.
Job Highlights
About the Role
• Greet guests and owners on arrival • Check in/out guests • Generate folios and collect payments • Receive housekeeping and maintenance requests or work orders and coordinate with appropriate departments • Prepare and restock the front desk with supplies, including arrival packets and area information • Answer phones and direct calls
Key Responsibilities
- ▸guest greeting
- ▸check‑in
- ▸payments
- ▸work orders
- ▸front desk
- ▸phone handling
What You Bring
• Proficient English language skills • Knowledge of Microsoft Office 365 • Ability to multitask and prioritize duties to meet organizational goals • Minimum 6 months of customer service experience • Preferred: experience as a front desk/guest services agent • Preferred: experience handling credit card transactions • Preferred: background in resort hospitality or related industries
Requirements
- ▸english
- ▸office 365
- ▸multitasking
- ▸customer service
- ▸front desk
- ▸hospitality
Benefits
Benefits begin on your first day with no waiting period, reflecting Hilton Grand Vacations’ commitment to put people first. All U.S. regular full‑time and part‑time team members are eligible for a wide range of benefits, though those represented by a labor organization may have differing plans. We also ensure reasonable accommodations for individuals with disabilities throughout the application and employment process. By joining our resort operations team you become the heart of exceptional guest experiences. Whether creating a welcoming atmosphere or delivering warm, friendly service, your role will help make lifetime memories for our Club Members and guests. • Excellent health care options, including medical, dental, and vision • Recognition programs and rewards • Travel discounts program • Outstanding paid vacation program and paid sick days • Employee assistance program supporting physical and mental wellbeing • 401(k) program with company match • Tuition reimbursement programs • Employee stock purchase program • Numerous learning and advancement opportunities • Open and flexible availability, including weekends and holidays
Work Environment
Onsite