Sr. Facilities Coordinator

About the Role

Job Title Sr. Facilities Coordinator. The role assists with operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings. The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of client facility needs, directly supporting ongoing facility and team related responsibilities. • Provide general overall facility management services including continuous monitoring of office/facility. • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery. • Follow up with clients to ensure customer satisfaction. • Respond to all facility inquiries and complaints, verify problem and take corrective action. • Coordinate with outside contractors for service and repairs of equipment. • Follow protocol for effective building-specific maintenance and safety procedures. • Maintain ongoing communication with contractors, client, and team. • Assist with inspection of sites within the assigned building portfolio. • Create work orders and assign them to engineering staff, subcontractors, and vendors. • Report on open and closed work orders and check status with the assigned party. • Request, review, and submit work orders, bids, and proposals from vendors. • Verify final invoice pricing and process payments in a timely manner. • Assist in monitoring and assessing vendor performance. • Train vendors on work order and billing procedures. • Manage complex work orders such as environmental issues and disaster recovery. • Manage service and performance of vendors and landlords for timely completion of jobs. • Create and record appropriate written communication between all parties. • Schedule and document maintenance and repairs on building equipment. • Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates. • Provide process and procedures training and direction to new associates. • Coordinate special events in support of the client. • Assist with measuring and reporting key performance indicators against service level agreements. • Provide facilities helpdesk services on behalf of clients and monitor workflow for all facilities cases to ensure consistent quality.

Key Responsibilities

• ▸facility management
• ▸work orders
• ▸vendor coordination
• ▸maintenance scheduling
• ▸client communication
• ▸kpi reporting

What You Bring

Key competencies include communication proficiency, customer focus, initiative, sense of urgency, multi‑tasking, detail orientation, financial knowledge, time management, and teamwork. Education requirements: high school diploma or GED required; an associate’s or bachelor’s degree in facilities management, building, business or a related field is preferred. Experience requirements: minimum 3‑5 years in an administrative, accounting, or tenant services role, with data entry, reporting, filing, phone handling, scheduling, and communications experience. Prior customer service and facilities/property management or commercial real‑estate experience is preferred. • Remain knowledgeable regarding all operational aspects of building systems.

Requirements

• ▸building systems
• ▸facilities management
• ▸3‑5 years
• ▸data entry
• ▸associate degree
• ▸communication

Benefits

Cushman & Wakefield offers a comprehensive benefits package including health, vision, dental, flexible spending and health savings accounts, retirement plans, life and disability insurance, and paid and unpaid time off. Compensation ranges from $21.66 to $25.48 per hour, subject to factors such as location, experience, collective bargaining status, and market rates. The company pays at least minimum wage.

Work Environment

Onsite