Field Service Representative - Philadelphia

About the Role

Field Service Representatives play a critical role by collaborating with customers, internal teams, and third‑party partners to deliver assembly, startup, diagnostics, repairs, and preventive maintenance on both Schneider and third‑party equipment in diverse environments. The organization equips its FSRs with product training, digital tools, service vehicles, uniforms, mobile devices, and laptops for daily use. • Perform pre‑site startup, repairs, preventive maintenance, and field modifications on equipment. • Diagnose issues and solve problems with customers, electricians, sales partners, and technical support. • Complete field service reports, expense reports, preventive maintenance logs, and startup data sheets. • Collaborate with managers and regional service directors to resolve escalated issues. • Participate in continuous learning and product training both on‑site and in classroom settings. • Travel regionally (and occasionally nationwide) to support customer sites, including overnight trips. • Assist senior technicians and support project managers on large system start‑ups. • Work with other Field Service Representatives and project teams on complex projects. • Act on behalf of the District Service Manager to address operational issues.

Key Responsibilities

• ▸preventive maintenance
• ▸equipment repair
• ▸system startup
• ▸diagnostics
• ▸field reporting
• ▸customer support

What You Bring

The role demands adherence to strict safety standards, including lock‑out/tag‑out procedures and compliance with NFPA‑70E or OSHA guidelines. Physical requirements involve lifting up to 40 lb, working in extreme weather conditions, standing for extended periods, and accessing confined spaces. • Hold an associate’s degree, trade/vocational certification, military training, or equivalent electrical‑related experience. • Ability to read blueprints and schematics; solid understanding of AC and DC power principles. • Minimum 2 years field service repair and customer service experience with UPS, power distribution, ATS, PDU, or related equipment. • Additional 2 years in field services or comparable industry experience. • Demonstrated safety practices, including lock‑out/tag‑out and NFPA‑70E or OSHA knowledge (preferred). • Proficient in using test and diagnostic equipment; skilled in interpreting schematics and manuals. • Strong written communication for service reports and customer correspondence. • Physical ability to lift up to 40 lb, work in extreme weather, stand for long periods, and csak enter confined spaces.

Requirements

• ▸associate degree
• ▸blueprints
• ▸ac/dc
• ▸field service
• ▸lock‑out/tag‑out
• ▸nfpa‑70e

Benefits

The position is U.S.-based with a compensation range of $66,000 to $99,000 per year, which includes base salary and a short‑term incentive. Pay within the range is set based on performance, knowledge, skills, experience, and education. Schneider Electric also provides a comprehensive benefits package covering medical, dental, vision, life insurance, Benefit Bucks credits, flexible work options, paid family leave, 401(k) with matching, well‑being programs, holidays, PTO, stock purchase opportunities, and military leave benefits. This is a site‑based position with a guaranteed 40‑hour workweek plus overtime, primarily performed at customer locations. Occasionally, nonstandard hours and travel—both regional and nationwide—may be required, including overnight stays. New hires undergo an intensive onboarding program that includes eight weeks of in‑person training at Schneider’s state‑of‑the‑art facility in Dallas, Texas, followed by online modules and mentorship from a local area guide. Continuous learning is emphasized throughout the career. • Competitive salary $66k‑$99k with base pay and short‑term incentive. • Comprehensive medical, dental, vision, life insurance and Benefit Bucks credits. • Flexible work arrangements, paid family leave, 401(k) match, and well‑being programs. • 12 holidays, 15 days PTO (pro‑rated first year), and military leave benefits. • Opportunity to purchase company stock and receive service vehicle, tools, uniforms, mobile device, and laptop.

Work Environment

Field