Call Center Representative

About the Role

As a Call Center Representative you will be the front line of the brand, delivering engaging conversations with prospective customers and scheduling free product estimates. You will work closely with sales teams, participate in weekly training, and contribute to team‑building and mentorship initiatives while advancing toward rapid career growth within one of the fastest‑growing home‑remodeling firms. • Deliver engaging conversations with potential customers to schedule free product estimates • Collaborate with sales teams to cultivate customer growth opportunities • Participate in weekly training sessions to enhance performance • Engage in team‑building and mentorship initiatives

Key Responsibilities

• ▸customer calls
• ▸estimate scheduling
• ▸sales collaboration
• ▸training sessions
• ▸team mentorship

What You Bring

• Confident, organized, dependable, empathetic, and driven personality • Thrive in team settings • Naturally persuasive and skilled at assisting potential customers • Incredibly organized and self‑motivated, achieving ambitious KPIs • Confident and outgoing—able to sell anything to anyone • Self‑starter who excels without micromanagement • Confident public speaker with persuasive communication skills • Self‑motivated, disciplined, and focused on career advancement • Tech‑savvy and familiar with CRM tools • Weekend availability required • Experience as a Call Center Agent, Appointment Setter, Customer Service Representative, Dispatch Coordinator, Confirmations Specialist, or Customer Care Specialist

Requirements

• ▸crm
• ▸customer service
• ▸persuasive
• ▸organized
• ▸team player
• ▸weekend

Benefits

Rite Window, a division of Renuity Home, is hiring a full‑time Call Center Representative in Woburn, MA. The position offers a $60,000‑$80,000 annual salary, an in‑office schedule of 11 a.m.‑7 p.m. on either Tuesday‑Saturday or Sunday‑Thursday, and requires weekend availability. Rite Window offers a comprehensive benefits package that includes medical, dental, life and disability coverage, paid parental leave, a 401(k) plan, generous vacation and holiday time, and opportunities for advancement after six months. The company is an equal‑opportunity employer that values diversity and provides accommodations for disabilities or religious needs throughout the hiring process. • Comprehensive medical, dental, life, and disability insurance for you and your family • Paid parental leave • Robust 401(k) retirement savings program • Generous paid vacation and holidays • Growth potential—qualify for advancement within six months • Continuous learning and development opportunities

Work Environment

Field