HVAC Customer Support Coordinator

About the Role

Key responsibilities include managing truck inventory counts, generating on‑call schedules, and assisting with customer satisfaction surveys. The incumbent will also generate and track customer orders, create and process subcontractor and vendor purchase orders, coordinate warranty returns, oversee shipment processing, monitor branch and vehicle inventories, and manage HVAC cash collections while providing general administrative support. Tasks are performed using Microsoft Windows tools and company software to track operational metrics and maintain long‑term relationships with customers and subcontractors. The role requires preparing yearly, monthly, and weekly inventory counts, managing employee trunk locations and tool inventories, participating in business review meetings, updating account information in the NxGen system, facilitating warranty claims, and handling Return Merchandise Authorizations and related shipments. • Manage truck inventory and conduct regular cycle counts • Generate on‑call schedules and support customer satisfaction surveys • Create and track customer orders and vendor purchase orders • Coordinate warranty returns and process return material authorizations • Oversee shipment processing and monitor branch/vehicle inventories • Set up new customer accounts and resolve invoice discrepancies • Handle HVAC cash collections accurately and timely • Utilize Microsoft Windows platforms to track operational metrics • Maintain long‑term relationships with customers and subcontractors • Prepare and present inventory data for business reviews • Update account information in NxGen system • Facilitate warranty claim administration • Create and manage Return Merchandise Authorizations (RMAs)

Key Responsibilities

• ▸inventory management
• ▸order tracking
• ▸purchase orders
• ▸warranty returns
• ▸shipment processing
• ▸metrics tracking

What You Bring

Candidates must have a high school diploma or equivalent and at least five years of service‑industry experience in managing service operations or scheduling. Required skills include strong organizational ability, attention to detail, interpersonal communication, proficiency with Microsoft Office and data‑management applications, and the capacity to prioritize work based on financial impact. An associate’s degree and knowledge of basic project accounting or costing principles are preferred. • High school diploma or equivalent with 5+ years service‑industry experience • Strong organizational, detail‑oriented, and interpersonal skills • Proficient in Microsoft Word, Excel, PowerPoint, and internet business applications • Ability to prioritize tasks based on financial impact • Associate’s degree preferred • Knowledge of basic project accounting or costing principles desired

Requirements

• ▸microsoft office
• ▸high school
• ▸5+ years
• ▸organizational
• ▸associate degree
• ▸project accounting

Benefits

Johnson Controls offers a hybrid position within a global leader dedicated to smart, healthy, and sustainable buildings. The company focuses on reimagining building performance to benefit people, places, and the planet, while supporting employee wellbeing—physical, financial, and emotional. Employees enjoy a collaborative culture that values their voice and ideas, with opportunities for meaningful projects and continuous learning. The role comes with competitive pay, paid vacation, holidays, and sick time, alongside a comprehensive benefits package that includes 401(k), medical, dental, and vision coverage from day one. Additional perks feature extensive product and cross‑training opportunities, a dedicated safety‑first Zero Harm policy, company‑provided vehicle, tools, and equipment, as well as scheduling and management support and employee discount programs. • Competitive hourly pay ($29‑$37) based on experience and qualifications • Comprehensive benefits from day one (401k, medical, dental, vision) • Paid vacation, holidays, and sick time • Extensive product training and cross‑training opportunities • Zero Harm safety policy • Company vehicle, tools, and equipment provided • Employee discount programs (The Loop by Perk Spot)

Work Environment

Field