Planner

About the Role

The Planner will be an organised and proactive member of the local repairs team, responsible for scheduling repairs efficiently, allocating work to operatives and ensuring jobs are completed promptly to a high standard. Acting as the central point of contact for residents, operatives, subcontractors and colleagues, the role supports a customer‑focused and responsive repairs service. • Schedule and plan repair works to optimise operatives and resources. • Use the MCM system to manage appointments, update job statuses and monitor progress. • Track overdue tasks and help the team meet performance targets and KPIs. • Coordinate operatives and subcontractors to ensure timely, fully equipped job completion. • Communicate updates and manage expectations with residents. • Identify and escalate operational issues as needed. • Monitor workloads and plan coverage for absences and holidays. • Allocate work to subcontractors and raise material orders following procurement procedures. • Maintain accurate use of IT systems, PDAs and subcontractor portals. • Keep clear and accurate records across all systems. • Deliver a professional, courteous, customer‑focused service. • Adhere to health and safety requirements and company policies. • Collaborate with colleagues to meet service delivery standards. • Support company procedures, maintain assets and provide cover for other planners. • Attend required meetings and training sessions.

Key Responsibilities

• ▸repair scheduling
• ▸mcm system
• ▸task tracking
• ▸work allocation
• ▸material orders
• ▸resident liaison

What You Bring

Mears Group is committed to fostering a diverse and inclusive workplace, supporting the Armed Forces Covenant, veterans, and social mobility initiatives. All candidates must have the right to work in the UK and will be subject to background, identity and security checks before starting employment. • Experience in planning, scheduling or coordination within repairs and maintenance or similar environments. • GCSE (or equivalent) in English and Maths. • Proven ability to work in a fast‑paced, reactive, customer‑focused setting. • Strong IT skills with job management, scheduling and appointment systems. • Excellent time management, organisational skills and attention to detail. • Clear written and verbal communication. • Customer‑focused approach with ability to handle queries and challenging situations professionally. • Understanding of repairs and maintenance processes. • Experience planning and scheduling multi‑trade repairs using an ICT appointment or job management system.

Requirements

• ▸gcse
• ▸it skills
• ▸job management
• ▸customer focus
• ▸time management
• ▸planning

Benefits

The position offers an annual salary of up to £30,458.75 and is based in Tonbridge. It is a full‑time, permanent role working 42.5 hours per week from Monday to Friday. • 25 days of annual leave plus bank holidays. • Leading pension scheme. • Annual Mears Fun Day and paid volunteering leave. • Staff perks through Mears Rewards (discounts on groceries, holidays, eye tests, share‑save scheme, etc.).

Work Environment

Field