Customer Service - Self Storage Manager

About the Role

Property Managers work independently across multiple locations, spending time both inside and outside the facilities. They assess customers’ storage needs, recommend solutions, and sell packing and moving supplies. Daily duties include inspecting storage units for inventory and availability, auditing cash drawers, making bank deposits, and contacting customers with payment reminders or collection calls. • Work independently across multiple storage facilities. • Assess customer storage needs and recommend solutions, including selling packing supplies. • Conduct daily unit inspections to ensure inventory and availability. • Audit cash drawers and perform bank deposits. • Send payment reminders and make collection calls to keep accounts current. • Lift or move items up to 35 lb and spend up to 50 % of shift outdoors. • Perform cleaning tasks such as sweeping, mopping, and maintaining exterior curb appeal. • Deliver excellent customer service drawing on retail or hospitality experience.

Key Responsibilities

• ▸needs assessment
• ▸unit inspection
• ▸cash auditing
• ▸payment collection
• ▸supply sales
• ▸facility oversight

What You Bring

The role requires the ability to lift or move items up to 35 pounds and to spend up to 50 % of the shift walking in outdoor environments, including climbing stairs and opening large doors. Managers also perform cleaning and routine maintenance tasks such as sweeping, mopping interior areas, and keeping exterior grounds and curb appeal clear of debris. Successful candidates come from customer‑service‑focused sales environments such as retail, restaurants, fast‑food, or other service‑based companies. A valid driver’s license and personal vehicle are required to travel between work locations, with mileage reimbursement provided. • Hold a valid driver’s license and use a personal vehicle for site travel (mileage reimbursed).

Requirements

• ▸driver's license
• ▸personal vehicle
• ▸heavy lifting
• ▸outdoor work
• ▸customer service
• ▸sales experience

Benefits

Public Storage, the leader in the self‑storage industry, is currently hiring Property Managers and offers a starting wage of $15.00 per hour. The role provides flexible full‑time schedules between 9:30 am and 6 pm, with weekend hours ending at 5 pm. Employees become eligible for a comprehensive Total Rewards package after averaging 20 + hours per week. The package includes medical, dental, vision, 401(k) with matching contributions, paid time off, sick leave, flexible spending accounts, company‑paid life and accidental death insurance, exclusive vendor discounts, and mileage reimbursement for travel between properties. Performance‑based bonuses are also available for Property Managers. Public Storage has been recognized by the Great Place to Work Institute as a Great Place to Work, ranking in the top 5 % for work culture and top 10 % for diversity and inclusion, and receiving accolades for career growth. Applicants are encouraged to apply now to join the industry’s #1 self‑storage team.

Work Environment

Field