Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Front Desk Agent- 1st Shift
Check guests in/out, handle payments, and assist with requests at the resort front desk.
Job Highlights
About the Role
• Greet guests and owners upon arrival. • Perform check‑in and check‑out procedures, generate folios, and collect payments. • Receive and forward housekeeping or maintenance requests to appropriate departments. • Restock the front desk, prepare arrival packets, and provide area information. • Answer phone calls and direct them as needed.
Key Responsibilities
- ▸guest greeting
- ▸check‑in
- ▸check‑out
- ▸payment processing
- ▸housekeeping coordination
- ▸phone handling
What You Bring
• Proficient in English. • Ability to multitask, prioritize, and meet deadlines. • Minimum six months of customer service experience. • Ability to stand for extended periods. • Prior front desk or guest services experience (preferred). • Experience handling cash or credit‑card transactions (preferred). • Background in resort hospitality or related industry (preferred).
Requirements
- ▸english
- ▸multitasking
- ▸customer service
- ▸front desk
- ▸cash handling
- ▸hospitality
Benefits
The position is full‑time, day‑shift, with flexible scheduling that may include weekends and holidays. Employees receive immediate access to a comprehensive benefits package, including health, dental, vision, paid vacation, sick leave, 401(k) match, tuition reimbursement, stock purchase, and travel discounts. HGV prides itself on a culture of work‑life balance and family‑friendly benefits, having earned recognitions such as Newsweek’s “America’s Greatest Workplaces for Parents & Families.” The company values diversity, inclusion, and equal opportunity for all applicants. Team members benefit from ongoing learning and advancement opportunities, as well as recognition programs and employee assistance services that support physical and mental wellbeing. • Flexible availability, including weekends and holidays. • Health, dental, and vision insurance effective Day 1. • Paid vacation and sick days. • 401(k) with company match. • Tuition reimbursement and employee stock purchase program. • Travel discount program and employee assistance program. • Recognition programs and rewards.
Work Environment
Onsite