Business Analyst I

About the Role

Under general supervision, this role provides data and work assessment, reporting, and recommendations within assigned areas of expertise. It also conducts data analysis to support and enhance overall department workflow, customer service, improvement, and work quality. The incumbent acts as the subject matter expert for assigned functions, prepares reports on data summaries, changes, and trends for management, and offers assessments and recommendations. Responsibilities include resolving issues from internal or external customers, tracking those issues to resolution, monitoring workflow to ensure timely project completion, assisting with special projects and cross‑functional teams, and ensuring accuracy and quality of data output. The role also identifies risks in new or changed processes, recommends continuous‑improvement actions, evaluates and creates training materials, and performs other duties as assigned. • Serve as subject matter expert for assigned functions. • Prepare and present data summary reports highlighting changes and trends for management. • Resolve and track issues from internal or external customers to resolution. • Monitor workflow to ensure timely completion of projects and daily tasks. • Participate in special projects and cross‑functional teams as required. • Identify risks in new or changed processes and recommend continuous‑improvement actions. • Evaluate, develop, and deliver training materials for the assigned group.

Key Responsibilities

• ▸sme
• ▸data reporting
• ▸issue resolution
• ▸workflow monitoring
• ▸risk identification
• ▸training development

What You Bring

Required qualifications include a bachelor's degree in Business Administration or a related field, or a high school diploma/GED combined with four years of relevant work experience. Preferred qualifications note that no prior work experience is required beyond the education requirement. Candidates may need a REAL ID or TSA‑approved alternative for air travel or access to federal property, as the position may require business travel. • Required: Bachelor’s degree in Business Administration or related field, or High School/GED with 4 years relevant experience. • Preferred: No prior work experience required beyond education. • Physical demands include repetitive motions, coordination, sitting, talking, and hearing in an office setting.

Requirements

• ▸bachelor's
• ▸business admin
• ▸high school
• ▸4 years
• ▸real id
• ▸travel

Benefits

Physical demands involve repetitive motions, eye/hand/foot coordination, sitting, talking, and hearing, performed in a professional office environment using standard office equipment. The position offers a hybrid schedule based in Windsor, CT, with remote work across the U.S. The expected base pay range is $54,500 to $63,000 annually, with the final salary influenced by factors such as experience, education, certifications, and location. Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) company match, paid vacation, holidays, and personal days, though benefits may vary by site. WM emphasizes a people‑first culture, committing to employee growth, stability, and a sustainable future, offering perks and resources that go beyond a paycheck. • Hybrid work schedule based in Windsor, CT; remote across the U.S. • Salary range: $54,500–$63,000, based on experience, education, and location. • Benefits: medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, paid vacation, holidays, and personal days. • WM is an equal opportunity employer offering accommodations for candidates with disabilities.

Work Environment

Hybrid