UK Communications & Change Manager

About the Role

The UK Communications & Change Manager will lead and deliver comprehensive work transformation projects for JLL Work Dynamics clients. The role is hands‑on with change‑management initiatives while developing strategic communications and enablement programs that support organisational evolution. You will craft and execute integrated communication and change strategies that help clients optimise workplace ecosystems, from physical environments to digital tools and cultural practices. Day‑to‑day responsibilities include leading change‑management projects related to new workplaces, hybrid ways of working and relocation programmes, creating written communications and high‑quality presentation materials, and facilitating executive interviews and stakeholder workshops. You will design staff sentiment surveys, analyse engagement data and innovate ways to motivate change adoption. Leadership and teamwork are essential, as you will foster an environment that supports performance excellence and personal success. Strategic work involves partnering with account leadership and service‑line leads to develop communication plans and campaigns that drive transformation and global consistency. You will advise country and service‑line leads on leveraging JLL research, events and storytelling to maximise client engagement, and collaborate with client communications leads on external and internal plans. Additionally, you will develop templates, deliver communications training, and ensure brand consistency across all materials. Process improvement focuses on continuously evaluating and enhancing communication and change processes to increase efficiency and transformation performance. You will implement best practices and tools to streamline delivery across sites, manage content calendars, and produce compelling multi‑channel content such as newsletters, intranet updates, presentations and executive briefings. Collecting and responding to workplace and event feedback ensures ongoing improvement. • Lead and deliver change‑management projects for new workplaces, hybrid models, and relocation programmes. • Develop and execute integrated communications and change strategies, including stakeholder workshops and executive interviews. • Create high‑quality written materials, presentations, newsletters, intranet updates, and case studies while maintaining brand consistency. • Design and deliver communications training, templates, and tools for Workplace Experience teams. • Continuously improve communication and change processes, implement best practices, and manage content calendars.

Key Responsibilities

• ▸change management
• ▸communications strategy
• ▸content creation
• ▸training delivery
• ▸process improvement
• ▸stakeholder workshops

What You Bring

The role requires a degree in Communications, PR, Marketing, Business or a related field and strong verbal, written and visual communication skills. Analytical, project‑management and stakeholder‑management experience in a consulting environment are desirable, along with proficiency in PowerPoint and other digital communication tools. JLL encourages candidates to apply even if they do not meet every requirement. • Require a degree in Communications, PR, Marketing, Business or related field and strong verbal, written, and visual communication skills. • Demonstrate analytical, project‑management, and stakeholder‑management abilities; proficient in PowerPoint and digital communication tools.

Requirements

• ▸communications
• ▸pr
• ▸powerpoint
• ▸analytical
• ▸project‑management
• ▸stakeholder

Work Environment

Hybrid