The Budd Group
A leading provider of facility services, offering cleaning, landscaping, and maintenance solutions.
Janitorial Account Manager
Lead onsite janitorial operations, ensure client satisfaction, manage team, budget, and safety.
Job Highlights
About the Role
The Account Manager is the heartbeat of onsite operations, accountable for customer satisfaction, account retention, and strong employee relations through hands‑on leadership. You will guide supervisory and support personnel, uphold service quality, control expenses, and ensure safety and compliance with all regulations. Acting as the primary client liaison, you will also identify opportunities to expand the partnership. • Empower and coach supervisory and support staff, including scheduling, training, and succession planning. • Establish work standards, conduct site audits, and ensure service delivery meets quality benchmarks. • Manage expenses, review job costs, and maintain budget compliance. • Ensure environmental and safety procedures comply with local, state, federal, and company regulations. • Serve as primary client liaison, provide feedback, and identify opportunities to expand the relationship.
Key Responsibilities
- ▸coaching
- ▸site audits
- ▸budgeting
- ▸safety compliance
- ▸client liaison
- ▸account retention
What You Bring
• 2–5 years of management experience leading, coaching, and developing teams. • Bachelor’s degree (BA/BS) required. • Proficiency in Microsoft Office and ability to create productivity, staffing, and budget plans. • People‑first attitude with strong customer service focus and professional corrective‑action skills. • Ability to oversee janitorial operations across all shifts and troubleshoot in a fast‑paced environment. • HSA and FSA programs.
Requirements
- ▸management
- ▸bachelor's
- ▸microsoft office
- ▸customer service
- ▸janitorial ops
- ▸hsa/fsa
Benefits
At The Budd Group we practice servant leadership, rolling up our sleeves to work side‑by‑side with our teams. Our managers are “dirt under our nails” leaders who combine rigorous operational oversight with a commitment to lasting client impact. This role offers a career with a growing company dedicated to empowering the people who do the hard work behind the scenes. We value high‑energy professionals who build relationships and lead from the front. The Budd Group provides a God‑honoring environment, competitive benefits, career advancement, and extensive development resources. If you thrive on making a visible difference for customers and staff, this is your opportunity to stand out. • PTO including vacation, sick time, 9 major holidays, 2 floating holidays, and 1 volunteer day. • Medical, dental, and vision insurance. • Life, accident, and disability insurance. • 401(k) with company match. • Career advancement opportunities and free online professional development courses. • Free mental health and financial assistance programs. • Pay on Demand plus cash‑back rewards program. • Classes to learn English or Spanish.
Work Environment
Onsite